Client Services & Support Specialist
Job Description
Job Description
If you’re looking for a stable, long-term career with a service-minded company, MCC may be right for you. If you are a proactive problem solver with a drive to provide a win-win solution for clients and teammates, then you might be right for MCC.
Our Client Experience Team has an opportunity for supporting clients in all our business-essential technology services.
- Key responsibilities
- Communicate with actionable intelligence with clients, potential clients, business partners, and teammates
- Answer inbound phone calls and e-mails
- Offer clear explanations (clients’ documents, internal procedures, etc.)
- Maintain business professional conversations
- Input service call and supply order requests with accuracy and efficiency
- Solve problems efficiently and ethically
- Be a constant learner
- Respectfully collaborate with teammates
- Perform personal duties with wise business practices in mind
- Work with sales and administrative teammates to serve our clients well
- Communicate with actionable intelligence with clients, potential clients, business partners, and teammates
- Essential requirements & qualifications
- Must have *and maintain* throughout employment
- Proactive drive to improve process and procedure for all involved
- Receptiveness to and ability to give constructive guidance, coaching, training, and encouragement
- Business professional appearance and communication skills
- Clean criminal record & drug screening
- Ability to competently use a computer for completion of daily tasks
- Reliable with strong organizational & time management skills
- Keen attention to detail
- Ability to work a schedule of 08:00 am – 05:00 pm, as well as attend meetings and any training opportunities that may come up outside regular business hours
- Must thrive in a fast-paced environment, accommodating change when necessary
- Fluent communication in English
- High School Diploma or the Equivalent
- Able to Maintain Confidentiality
- Must have *and maintain* throughout employment
- Alignment with the MCC motto, “It’s Who We Are”
- Constantly relevant.
- Communication.
- Responsive.
- Reliable.
- Professional.
- If it’s to be, it’s up to me.
- Listen first. Speak second.
- Problem solver.
- You are the face of MCC.
- Positive.
- Educated.
- Adaptable.
- Collective.
- Business minded.
- Win, win, win!
- Driven to be the best.
- None of us are as good as all of us.
- Extreme ownership.
- Subject matter expert.
- Passionate.
- Seek out opportunities.
Company DescriptionMemphis Communications Corporation was founded in 1972 and has remained a privately held company ever since. We focus on core communication systems that business will always find vital. This has allowed us to continue with double digit growth even through the toughest economies. In the past 6 years, we have opened offices in Jackson, TN, Ridgeland, MS, and Nashville, TN. For more information on the MCC story and the way we help clients thrive, please visit our website at www.mccsolutions.net.
Company Description
Memphis Communications Corporation was founded in 1972 and has remained a privately held company ever since. We focus on core communication systems that business will always find vital. This has allowed us to continue with double digit growth even through the toughest economies. In the past 6 years, we have opened offices in Jackson, TN, Ridgeland, MS, and Nashville, TN. For more information on the MCC story and the way we help clients thrive, please visit our website at www.mccsolutions.net.