Job Description
Employment Type: Full-Time • Field & Office Based
Industry: Home Health • Hospice • Healthcare Outreach
Position Summary
We are seeking a motivated and relationship-driven Community Outreach & Referral Development Specialist to build and strengthen partnerships with referral sources across the healthcare community. This role is responsible for establishing and maintaining professional relationships with hospitals, clinics, physician offices, SNFs, rehab centers, assisted living facilities, and community organizations.
The ideal candidate is a strong communicator with a solid understanding of Home Health and Hospice services, eligibility criteria, and referral processes. This individual will serve as the primary point of contact for new and existing referral partners, promote agency services, and ensure compliance with all healthcare marketing regulations.
Key Responsibilities
🤝 Referral Source Development
- Build and maintain relationships with hospitals, clinics, physician offices, rehab facilities, SNFs, ALFs, and community partners
- Educate referral sources on Home Health & Hospice services, eligibility requirements, and referral procedures
- Act as the main liaison for all inbound and outbound referral communication
- Promote agency programs while upholding high standards of care and compliance
📈 Program & Agency Support
- Provide strategic counsel regarding community needs, program enhancements, staffing considerations, and resource requirements
- Collaboratively develop and implement policies for new or expanding programs
- Support agency initiatives through collaboration with interdisciplinary teams
📋 Compliance & Regulation
- Ensure marketing practices align with state, federal, and agency regulations
- Partner with clinical leadership to support effective, safe, and appropriate patient care
- Maintain accurate documentation and comply with agency policies & procedures
🌍 Public Relations & Community Engagement
- Establish and maintain public relations programs to increase awareness of agency offerings
- Represent the agency professionally with physicians, community agencies, and healthcare partners
- Participate in events, community presentations, and outreach activities
🧩 Additional Duties
- Support administrative and supervisory teams as needed
- Perform duties assigned by the Governing Body
Knowledge, Skills & Abilities
- Excellent interpersonal, communication, and presentation skills
- Strong relationship-building and professional networking ability
- Understanding of Home Health & Hospice programs and regulatory standards
- Self-motivated, organized, and goal‑oriented
- Strong time‑management and follow‑up skills
- Ability to work effectively with staff, the public, governing bodies, and medical directors
Education & Experience
- Bachelor’s degree preferred
- 1–2 years of experience in healthcare required (Home Health or Hospice preferred)
- Valid driver’s license and reliable transportation
Why Join Us? (Optional – add only if your client wants a “benefits” or “culture” section)
- Mission‑driven organization dedicated to compassionate care
- Opportunity to expand your professional network in the healthcare community
- Collaborative and supportive team environment
- Meaningful work that impacts patients and families