Senior Enablement Trainer (Chicago, Hybrid)

Job Description

Job DescriptionSalary:

Senior Enablement Trainer (Chicago, Hybrid)

At Ripple, were building a world where value moves like information does today. Its big, its bold, and were already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If youre ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value

The Work:

We are seeking a dynamic trainer to lead our Implementation Certification Program. You will be the primary instructor for intensive classroom sessions, guiding new consultants from novice to Client Ready. You will be responsible for curriculum development, translating complex treasury concepts into digestible learning modules, and assisting with maintaining the GARVIS learning system. You will be responsible for building out the program architecture as well as building as maintaining the "Standardized Implementation Practices Database"a complex, simulated GTreasury environment that mirrors real-world client scenarios. You will also lead the technical grading process for new hire certifications, ensuring trainees meet "Client Ready Proficiency" standards in business analysis, requirements gathering, and solution configuration.

What You Will Do:

• Training Environment Management: Own the "Golden Copy" training environment. Ensure all dummy client data is accurate, refreshed after every cohort, and stable for hands-on use.
• Curriculum Development: Design and build the training decks, exercises, and learner guides for the "Client Ready" certification tracks.
• GARVIS (LMS) Management: Co-Own the prerequisite digital curriculum.
• Build the Client Scenarios: Create and maintain the technical specifications for the New Hire Capstone Project. You will configure the "answer key" against which new hire implementations are assessed.
• Technical Grading & Certification: Review the backend configurations of new hire implementations during their final assessment for client readiness.
• Classroom Delivery: Lead the hands-on training cohorts for new hires for the evolving portfolio of treasury solutions.
• Mentorship & Coaching: Act as the primary mentor during the "Client Scenarios" implementation week. Provide over-the-shoulder guidance to trainees as they attempt to configure the system independently. Hold office hours to support the internal implementation team.
• Skill Gap Analysis: Monitor trainee performance to identify struggling participants and implement remedial 1-on-1 coaching plans to get them to on track.

What You Will Bring:

• 3+ years of technical experience implementing treasury management systems.
• Proven presentation skillsability to hold the attention of a room for extended periods.
• Experience designing training materials or instructional design.
• Proficiency in treasury management functionality, specifically: Liquidity Management, Payments, Forecasting, Risk, and Netting.
• Deep understanding of Connectivity (Bank formatting, SFTP) and Database logic.
• Experience creating technical documentation or specification sheets.
• Ability to troubleshoot complex system errors in a sandbox environment.

Who We Are:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Control of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. Were committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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