Traveling New Patient Coordinator

Job Description

Job Description

Join the Lane & Associates Family Dentistry/ NCOSO Team!

We're currently seeking an enthusiastic and experienced Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Garner and Fuquay Broad locations, following the Orthodontist to assist with patient care and coordination.

Why Lane & Associates?

We believe that a rewarding career comes with a supportive and engaging workplace. Here’s what we offer:

• Competitive Pay

• Comprehensive Benefits Package including Medical, Dental, Vision, Life, and FSA

• 401(k) with Company Match – available after just 90 days!

• Quarterly Performance Bonuses

• Uniform Allowance

• Off at 2PM on Fridays

• Paid Time Off + Paid Holidays

• Fun Company Events & Marketing Campaigns Throughout the Year

• Volunteer Opportunities with our Smile Squad – Earn Rewards & Prizes!

• Annual Family Day Celebration

• Birthday & Work Anniversary Surprises from Ownership

• Employee Assistance Program

• ...and so much more!

Position Overview:

As a Traveling New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

• Conduct new patient consultations including:

  • Office tours

  • Treatment and financial overview

  • Taking initial records (photos, X-rays, etc.)

  • Scheduling bonding and recall appointments

  • Sending patient and doctor correspondence

• Prepare and present bonding contracts:

  • Set up contracts prior to bonding appointments

  • Review financial agreements and collect payments

  • Post payments, submit insurance claims, and set up auto-drafts

• Maintain and manage patient reports and appointment confirmations

• Schedule ongoing maintenance and follow-up appointments

• Monitor and respond to office emails

• Support other administrative and clinical tasks as needed

What We're Looking For:

• A positive, energetic team player with exceptional customer service skills

• Strong organizational, planning, and communication abilities

• Ability to thrive in a fast-paced, multi-location environment

• Professional appearance and demeanor

• Proficiency with dental software and general computer applications

Qualifications:

• High School Diploma or GED (required)

• 1–2 years of dental experience (required)

• Orthodontic experience (preferred)

• NC X-Ray Certification (required)

• Ability to lift up to 15–20 lbs

• Reliable transportation and willingness to travel between Garner and Fuquay Broad locations

If you’re passionate about patient care and looking to grow your career with a dynamic, patient-centered team — we want to hear from you!
Apply today and become a valued part of the Lane & Associates / NCOSO team!