Commercial Coffee Brewing Systems Field Service Specialist

Job Description

Job Description Make Every Cup Possible

Wake up, roll your toolkit to the truck, and start at 7:30 AM. As part of Farmer Brothers' Revive Service & Restoration team, youre the expert customers rely on to keep coffee and tea brewing systems humming across your territory. Your day blends hands-on problem solving, clear communication, and careful documentation:30 PM is your target wrap-up, with an on-call rotation that sometimes brings you out after hours and on weekends.

What a Typical Day Looks Like

• Head out within a ~100-mile radius to install, remove, repair, and fine-tune commercial coffee and beverage dispensing equipment. Regional trips may occasionally pop up.
• Tackle a mix of scheduled preventive maintenance, new installations, site surveys, and urgent break-fix calls.
• Close out each job thoroughly: document the work performed, capture accurate time and parts usage, finalize invoices, and obtain all required customer signatures.
• Keep your vehicle stocked: manage spare parts and reorder within replenishment guidelines so you always have what you need.
• Team up on installsrom planning and scheduling through on-site executionensuring every detail is squared away.
• Communicate promptly and clearly with customers and internal teams, sharing feedback and requests to improve programs.
• Honor customer SLAs and juggle priorities so urgent needs are met without losing sight of scheduled work.

Schedule & Travel

• Core hours: MondayFriday, 7:30 AM:30 PM
• On-call rotation required, including weekends
• Primary travel within a 100-mile radius; regional travel may be required

What You Bring

• High school diploma or equivalent
• 3+ years of mechanical/technical experience
• Preferred: background in foodservice; familiarity with electrical, plumbing, HVAC, or test meters
• Valid drivers license with a clean driving record and willingness to travel within a 100+ mile radius
• Diagnostic mindset with strong troubleshooting skills
• Able to lift up to 60 lbs frequently
• Comfort handling both planned work and unscheduled emergencies (PMs, surveys, installs, and urgent service)

How You Work

• Clear written and verbal communicator with strong customer service instincts
• Aligned with business goals; proactive in spotting issues, opportunities, and improvements
• Applies new knowledge quickly; aware of how your approach impacts customers and teammates
• Active listener who feeds useful insights back to management and cross-functional partners
• Builds rapport easily; exercises sound business judgment and decisive thinking
• Independent and reliable, yet collaborative when the job calls for it

If bringing coffee experiences to life through great equipment service sounds like your perfect day, Revive Service & Restoration wants to hear from you.