Client Intake Pro and Scheduling Hero (Home Care)
Job Description
Job Description
About the Role:
Are you ready to play a pivotal role in coordinating compassionate care? We’re looking for an enthusiastic Intake Care Coordinator/Scheduler to join our team! This role combines your talent for client interaction, scheduling skills, and a knack for organization to ensure our clients receive top-notch care.
What You’ll Do:
- Conduct client intake calls, assess needs, and schedule in-home assessments.
- Showcase FirstLight Home Care’s benefits and services with excellent customer service.
- Maintain and update client data accurately in our system.
- Visit clients to introduce FirstLight and create personalized service plans.
- Schedule client appointments and align caregiver availability to client needs.
- Create, manage, and release weekly caregiver schedules, ensuring full coverage.
- Handle day-to-day scheduling adjustments and communicate changes with clients and caregivers.
- Be on-call for emergencies and scheduling issues after hours or on weekends.
- Supervise care quality through in-home assessments and caregiver introductions.
- Report changes in client conditions and participate in quality assurance reviews.
- Work collaboratively to enhance service delivery and support continuous improvement.
What We’re Looking For:
- High school diploma or GED, plus 2+ years in the healthcare/home care field or equivalent experience.
- Prior experience in caregiving and scheduling (Wellsky Personal Care Highly preferred).
- Proven management experience.
- Strong skills in Microsoft Office/Google Suite.
- Excellent communication, organizational, and leadership skills.
- Valid driver’s license and adequate auto insurance.
- Ability to think critically and escalate issues when needed.
Company DescriptionJoin Our Team at FirstLight Home Care of Saint Paul: A Fresh Approach to Home Care
At FirstLight, we are excited to offer a unique opportunity for caregivers looking to make a significant impact in the community. As a young, dynamic, and supportive home care agency soon to open in the Saint Paul area, we are dedicated to redefining what it means to work in home care.
Why Choose Us?
- Innovative Environment: As a new agency, we bring fresh ideas and approaches to caregiving, allowing you to be part of pioneering services that truly meet the needs of our clients.
- Supportive Team Culture: We understand that caregiving is both rewarding and challenging. That's why we prioritize a supportive work environment where your well-being is as important as our clients'. Our team is here to support you every step of the way, ensuring you have the resources and backing to excel.
- Professional Growth and Development: We are committed to your professional development. With access to continuous training and educational resources, you will have opportunities to enhance your skills and advance your career in healthcare.
- Flexibility and Respect: Recognizing the importance of work-life balance, we offer flexible scheduling that respects your personal commitments while allowing you to provide meaningful care to our clients.
- Competitive Compensation: We offer competitive wages and incentives that reflect the importance of your role in our company.
Join us at FirstLight Home Care of Saint Paul and be part of a team that values compassion, innovation, and a commitment to excellence in home care. We are not just a company; we are a community dedicated to making a difference. Come grow with us and help shape the future of home care!
Company Description
Join Our Team at FirstLight Home Care of Saint Paul: A Fresh Approach to Home Care\r\n\r\nAt FirstLight, we are excited to offer a unique opportunity for caregivers looking to make a significant impact in the community. As a young, dynamic, and supportive home care agency soon to open in the Saint Paul area, we are dedicated to redefining what it means to work in home care.\r\n\r\nWhy Choose Us?\r\n\r\n- Innovative Environment: As a new agency, we bring fresh ideas and approaches to caregiving, allowing you to be part of pioneering services that truly meet the needs of our clients.\r\n\r\n- Supportive Team Culture: We understand that caregiving is both rewarding and challenging. That's why we prioritize a supportive work environment where your well-being is as important as our clients'. Our team is here to support you every step of the way, ensuring you have the resources and backing to excel.\r\n\r\n- Professional Growth and Development: We are committed to your professional development. With access to continuous training and educational resources, you will have opportunities to enhance your skills and advance your career in healthcare.\r\n\r\n- Flexibility and Respect: Recognizing the importance of work-life balance, we offer flexible scheduling that respects your personal commitments while allowing you to provide meaningful care to our clients.\r\n\r\n- Competitive Compensation: We offer competitive wages and incentives that reflect the importance of your role in our company.\r\n\r\nJoin us at FirstLight Home Care of Saint Paul and be part of a team that values compassion, innovation, and a commitment to excellence in home care. We are not just a company; we are a community dedicated to making a difference. Come grow with us and help shape the future of home care!