Job Description
Key Responsibilities
• Document SOPs, work instructions, and process guides for SAP-enabled business processes.
• Work with Value Stream Leads and SMEs to capture process flows, roles, decision points, exceptions, and controls.
• Translate operational and system processes into clear, user-ready documentation.
• Participate in process walkthroughs, workshops, and working sessions to gather documentation requirements.
• Review and revise documentation based on stakeholder feedback.
• Maintain documentation consistency, organization, and version control.
• Support documentation readiness for UAT, training, go-live, and operational sustainment.
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Required Qualifications
• Minimum 3 years of experience in technical writing, SOP development, or process documentation.
• Experience documenting processes in Supply Chain, Warehouse, and/or Manufacturing environments.
• Strong understanding of operational workflows, process documentation practices, and experience supporting cross-functional work with SMEs to gather and validate business process content.
• Strong written communication, organization, and attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Visio preferred.
• Ability to manage multiple priorities and work independently.