Job Description
Job DescriptionDescription:
Versa-Tags™ has been serving promotional, automotive, and ad specialty distributors since 1970. Starting with the creation of the original, self-protecting Versa-Tag Key Tag, we have built a national reputation for producing quality printed products right here in the USA!
Versa-Tags is currently seeking a Order Entry Specialist to join our team!
Shift: Monday-Thursday 8:30am-5pm; Friday, 7:30am-4pm
What is a Versa-Tags Order Entry Specialist?
As an Order Entry Specialist in our Customer Support Department, you'll help take our customers' need into our Production team to make it a reality. We work with both stock and custom orders, and you'll make sure that the orders are input quickly and accurately so that Production knows exactly what the customer desires. This is a great role for someone who loves the details, and enjoys working in a fast-paced environment. From our Versa-Tags Key Tag to custom graphics, you'll know our products inside and out to make sure they're entered with speed and accuracy. You may assist your fellow team members with customer calls, and will at times call the customer directly to make sure you know exactly what is needed to get everything entered into our ERP system and ready to produce.
What does your day look like?
- Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction
- Receive, review and enter customer purchase orders (POs) by verifying item, pricing, customer and shipping information
- Resolve discrepancies by following standard processes or escalating order issues to relevant team
- Compare data with original purchase order (PO) to verify order entry is accurate and complete
- Answers phones when necessary, providing excellent service to all customers, vendors, and stakeholders
- Work with the Customer Support Supervisor and with the General Manager if needed to ensure proper customer service is being delivered, and escalate issues or complaints appropriately.
- Inform customers of deals and promotions
- Take payment information and other pertinent customer account information, and enter/update in ERP system
- Enter all types of orders but not limited to: Approvals, reorders, stock and custom stock
- Other duties as assigned
Requirements:
What skills can you bring to the table?
- High school diploma
- 1+ years of relevant experience processing detailed data entry
- Experience entering customer product orders preferred
- Tech savvy, with strong general computer skills.
- 50+ WPM data entry with unquestionable accuracy
- Excellent organizational and time management skills
- Extremely detail-oriented, with the ability to quickly and accurately enter data into Company databases
- Ability to maintain structured focus and productivity for long periods of time
- Ability to work under pressure and react quickly
- Strong phone, verbal, and written communication skills, with a focus on quality service and professionalism with all customers and coworkers
- Active listening capability
- Ability to evolve with an ever-changing environment
- Ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills
- Strong computer/keyboard skills; experience with Epicor ERP a plus
- Must be a fantastic team member!
What sets Versa-Tags apart?
Your compensation is more than just your paycheck - it's about what you take home. Versa-Tags shows that our team members are valued by offered a vast array of top-tier benefits and perks. We value the work/life balance to allow you to work hard in a rewarding career while encouraging time spent resting, improving your health and wellness, and spending time with those you cherish. Versa-Tags is the company where you can balance great work with great life. We value our “Way of Life”, a work culture based on Faith, Family, and Profit. We believe that when Versa-Tags does well, everyone should do well.
The Big Benefits - for all Full Time Employees
- Competitive starting pay with even more competitive merit raises
- Comprehensive, top-tier medical insurance, with low deductibles, no co-insurance, and no copay options. Employee-only plans start as low as $20/month, with low-cost coverage options for spouse and dependents (Versa-Tags helps cover your family, too!)
- Affordable dental and vision plans
- $100,000 Term Life Insurance, paid by Versa-Tags
- Short-Term Disability Insurance, paid by Versa-Tags
- Generous PTO - starting with 12 days in your first year, 18 days after your first year, and 24 days at 10 years
- 401k Plan with up to 4% Employer Match, 100% vested from your first contribution
The Perfect Perks - for all employees
- Employee Assistance Program available to all employees and their household immediately
- Discounted gym membership for Versa-Tags employees through Anytime Fitness
- On-Site Annual Health Screenings and options to schedule and attend virtual care visits with local doctors on site
- Morale events, catered meals, potlucks, contests, and gifts
- 1st & 2nd Shifts available, depending on the position
- Consistent scheduling, with NO SUNDAY OR HOLIDAY WORK
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to see print quality. While performing the duties of this Job, the employee is regularly required to sit at a computer desk; use hands, reach with hands and arms and talk or hear.
Offers are contingent on a cleared background check and drug screen.
Equal Employment Opportunity Employer