Job Description
About The Company
Yummy Beauty Brands (Yummy Extensions) is a leading eCommerce retailer of luxury hair and beauty accessories. Since 2013, our trendsetting products—including Yummy Hair Extensions and KOSA Professionals Styling Tools—have continued to disrupt the hair and beauty industry.
With over a decade of expertise in the raw hair market, we are recognized for delivering superior, incomparable textures and uncompromising quality. Our innovation and influence have been featured in Allure, Elle, and Essence, where we’ve been praised for powerful branding, exceptional customer service, and the finest quality hair and styling tools available today.
Yummy Hair Extensions is the brand’s flagship line, specializing in 100% raw human hair extensions. With a strong eCommerce presence and retail boutiques in Dallas and Brooklyn, Yummy is known for unmatched quality, innovation, and client experience. The brand is now expanding nationally, scaling operations to support rapid growth while redefining luxury in beauty
Position Summary
The Senior Manager of Operations will oversee and optimize all aspects of Yummy Extensions’ business operations, including fulfillment, retail, customer experience, training and cross-departmental alignment. This role is critical to scaling the company while upholding our reputation for luxury, quality, and excellence.
Yummy Extensions is seeking a strategic and forward-thinking leader with proven experience in retail, beauty, and eCommerce. The Senior Manager of Operations will manage and execute operational strategy, forecast industry and eCommerce trends, implement technology-driven solutions, ensure regulatory compliance, and act as a key liaison between all departments.
The ideal candidate will bring a strong track record of operational leadership, a passion for building high performing teams, and the ability to balance analytics with strategic vision. This individual will embody our mission of leading the luxury hair and beauty space while ensuring every client and customer receives an exceptional Yummy experience.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Supply Chain & Fulfillment
• Partner with Supply Chain consultant on procurement, vendor relationships, and global sourcing of raw
hair.
• Manage fulfillment center operations (inventory management, shipping, packaging, SLA adherence).
• Build and enforce SOPs for consistent, high-quality output.
Retail Operations
• Oversee daily operations of retail boutiques (Atlanta, GA, Brooklyn, NY, Dallas, TX and additional stores).
• Ensure store teams deliver a luxury client experience aligned with brand standards.
• Partner with Retail Management to optimize merchandising, staffing, and store performance.
Customer Experience & Sales
• Align Customer Experience teams with operational processes to ensure timely, empathetic, and brand aligned service.
• Implement systems to monitor performance, response times, and resolution efficiency.
Operational Strategy & Leadership
• Translate company goals into operational roadmaps across departments.
• Lead cross-functional alignment (Customer Experience, Fulfillment, Product/Process enablement, and
Retail).
• Monitor KPIs (AOV, fulfillment accuracy, shipping times, cost control, customer retention).
• Partner with Finance to lead budgeting and cost-efficiency initiatives across operations departments.
• Partner with Human Resources on employee development, hiring, and retention strategies.
Team Leadership & Development
• Recruit, train, and develop operational leaders (FC Manager, CX Manager, Product/Process Enablement,
Retail Manager).
• Build a culture of accountability, excellence, and continuous improvement.
• Conduct PDPs, performance reviews, and succession planning.
• Lead the development and enablement of product and process knowledge across all operational
departments, ensuring consistent training, documentation, and alignment to the brand’s standards of
excellence.
Core Competencies (Knowledge, Skills, and Responsibilities)
• Bachelor's degree from an accredited 4-year university is required.
• Master's degree is a plus.
• 6+ years' experience building and delivering eCommerce and retail operations in a Senior or Director
level position required.
• Proven experience managing supply chain, fulfillment, and multi-location retail operations
Prior experience managing operational activity at scale, and understanding how to create and measure
success using OKRs, KPIs and SLAs required.
• Proven experience in scaling operations – bring to us your expertise in customer services, retail, and
eCommerce/online fulfillment processes.
• Ability to travel up to 25% of the time.
• Previous experience at a beauty eCommerce brand highly preferred.
• Proven exceptional leadership, communication, and cross-functional collaboration skills., and people
development skills.
• Experience within the starts up space and scaling consumer goods companies is required.
• Experience with Gorgias CRM, Shopify, and Shopify POS.
• Strong project management knowledge and skills.
• Ability to interpret data and insights and consistently drive customer experience objectives.
Compensation
This will be a full-time exempt salaried position. The salary range for this role will be $100,000-$110,000.
Benefits Package
- Health, dental, vision insurance
- Short-term disability benefits
- 120 hours of combined PTO and Sick Leave in your first year
- A paid day off on your birthday!
- Paid maternity leave
- Hair and product benefits
Yummy Extensions is committed to a diverse and inclusive workplace. Yummy Extensions is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.