Job Description
Title: Customer Service Representative
Location: Onsite 5 days/week in Edina
Schedule: Hours can be either Monday-Friday 8am-4:30pm OR
Monday-Thursday 7:45am-5pm and Friday 7:45am-12:30pm
Duration: 3-6 month contract to hire
We’re looking for a proactive and empathetic individual to join our team during our busiest season. This role involves managing a high volume of customer interactions—primarily via email (80%) and phone (20%)—to support order inquiries, especially for school-related orders which are currently experiencing a 2–3 week delay. The ideal candidate will be a strong communicator who can listen, let customers vent, and respond with patience and professionalism.
Key Responsibilities:
- Respond to 50–75 customer emails daily through Salesforce, along with incoming calls.
- Provide updates on order timelines and manage expectations with empathy.
- Assist with new parts orders, ranging from hardware to furniture and carpet kits.
- Collaborate occasionally with logistics, production, and installers for warranty-related issues.
- Handle paperwork efficiently in a document-heavy environment.
What We’re Looking For:
- Customer service experience
- A go-getter who asks the right questions and takes initiative.
- Strong customer service skills with the ability to think outside the box.
- Someone who thrives in a fast-paced, high-volume setting.
- A team player who’s comfortable working independently and asking for help when needed.
ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $28.00 - $29.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.