Job Description
Job Description
We are an established insurance agency with a long-standing client base. We are looking for a bilingual (English + Chinese/Mandarin or Cantonese) Office Manager to oversee daily office operations and ensure the office runs smoothly and consistently.
This role is not a typical front-desk or customer service position. It is designed for someone who is comfortable taking responsibility, making day-to-day operational decisions, and serving as the main point of control for office workflow.
Key Responsibilities
Oversee daily office operations and prioritize incoming work
Coordinate customer service activities such as policy changes, billing questions, renewals, and underwriting follow-ups
Decide which matters can be handled internally and which require escalation
Coordinate work between internal staff and external support resources
Ensure office systems, procedures, and checklists are followed consistently
What This Role Is NOT
Not a sales role
Not a task-only or data-entry role
Not a position where every decision is directed by the owner
Qualifications
Bilingual in English and Chinese (Mandarin or Cantonese required)
7+ years of experience in insurance service, office operations, or account management
Comfortable making independent decisions and taking responsibility
Organized, detail-oriented, and calm under pressure
?? Compensation & Stability
Competitive base salary based on experience
Stable, long-term position in an established agency