Job Description
Job Description
We are seeking a Customer Service Rep to join our team! We are looking for an energetic, self motivated and detailed oriented individual who enjoys a fast paced environment. You will be responsible for helping customers by providing product and service information.
Hours are Monday-Friday 9am-5pm. Saturday and Sunday off. Must be available during these hours. Individual must have a valid VA driver's license and their own car.
Qualifications:
- 3+ years of experience in customer service and sales
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Proficient with technology
- Interest or general knowledge of sports is beneficial
Responsibilities:
- Taking and inputting customer orders and providing support and solutions
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Job Type: Full Time
Pay: $16 - $18 per hour
Expected hours: 32+
Company DescriptionWe are Crown Trophy of Fredericksburg, family owned and operated for over 25 years. We specialize in Trophies and Awards, Embroidery and Screen Printing, Gifts and Engraving. We offer all major apparel brands such as Nike, Carhartt, Eddie Bauer, The North Face, Ogio, Travis Mathews, Under Armour and more. We also specialize in making custom Coins, Medals, Pins and Rings. At Crown, we strive to offer the best customer service, great quality products and provide quick turnaround on orders.
Company Description
We are Crown Trophy of Fredericksburg, family owned and operated for over 25 years. We specialize in Trophies and Awards, Embroidery and Screen Printing, Gifts and Engraving. We offer all major apparel brands such as Nike, Carhartt, Eddie Bauer, The North Face, Ogio, Travis Mathews, Under Armour and more. We also specialize in making custom Coins, Medals, Pins and Rings. At Crown, we strive to offer the best customer service, great quality products and provide quick turnaround on orders.