Job Description
Our client, a piping manufacturing company, is seeking a Junior Customer Service to join their growing team and expanding facility in Hampton County, SC.
General Description
Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:
- Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.
- Maintain accurate customer records and manage returns, credits, and escalations as needed.
- Enter and verify customer orders, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.
- Address order discrepancies and prepare required documents like invoices and packing lists.
- Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.
Detailed Duties
Customer Assistance
- Respond to customer inquiries via phone or email.
- Provide product or service information, including availability, features and pricing.
- Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.
- Maintain accurate customer records.
- Process returns, exchanges, and credits according to company policies.
- Escalate complex issues to appropriate departments when necessary.
- Build and maintain positive customer relationships to support customer retention.
- Follow up on open cases to ensure customer satisfaction, return, shipping delays.
Order Entry
- Enter customer orders accurately.
- Verify order details (Item no, quantities, prices, shipping instructions).
- Review inventory availability and coordinate with warehouse or Italian Team.
- Track orders from entry through delivery and provide updates to customers.
- Communicate with logistics or shipping departments to ensure timely dispatch.
- Check for order discrepancies (pricing errors, incorrect part numbers, missing information).
- Generate invoices, packing lists, or other order documents as required.
Additional responsibilities (including, but not limited to):
- Support billing and accounts receivable department
- Monitor monthly sales order reports
- Participate in team meetings to improve customer service and order workflow.
Requirements
- Preferred minimum (2) years of experience in customer service related role.
- Pipe manufacturing industry experience heavily preferred.
- Use Microsoft Office, Outlook, Word, Excel, and common inventory software.
- See details of objects that are less than a few feet away.
- See details of objects that are more than a few feet away.
- See differences between colors, shades, and brightness.
- Use fingers to grasp, move, or assemble very small objects.
- Hear sounds and recognize the difference between them.
- React quickly using hands, fingers, or feet.
- Determine the distance between objects.