Job Description
Job Description
Representative Key Responsibilities:
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Respond to customer inquiries via email, phone, live chat, and social media
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Troubleshoot product and order issues, including installation support
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Process warranty claims and replacement part requests
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Provide product recommendations and upsell when appropriate
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Maintain accurate records and communicate with teams important information or changes.
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Collaborate with warehouse and fulfillment teams to resolve order/shipping issues
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Represent Lighting Trendz’s values of quality, customization, and customer care
Company DescriptionLighting Trendz, a veteran-owned and operated automotive lighting company, proudly based in New Jersey, USA. Driven by a commitment to exceptional customer satisfaction and unwavering quality, we illuminate the road with innovation and precision. Our passion lies in providing cutting-edge lighting solutions while ensuring each customer receives unparalleled service and top-tier products.
Company Description
Lighting Trendz, a veteran-owned and operated automotive lighting company, proudly based in New Jersey, USA. Driven by a commitment to exceptional customer satisfaction and unwavering quality, we illuminate the road with innovation and precision. Our passion lies in providing cutting-edge lighting solutions while ensuring each customer receives unparalleled service and top-tier products.