Job Description
Job DescriptionDescriptionOur StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in StoreDavies Claims North America is looking for Property and Casualty Adjuster Trainee to join our growing team! Reporting to the Property and Casualty Supervisor, you will provide support to teammates within the Liability TPA office while developing skills and knowledge to become a licensed P&C Adjuster. To be successful in this role, you need to be an excellent team player with interpersonal skills and demonstrate superior communication skills, both written and verbal. You must have at least 1 year of customer service or related work experience and possess the willingness to obtain an Adjuster License. Additionally, you will need to display an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment.
This role is a full-time, in-office position based out of Lakewood Ranch, FL. You must reside locally to this area to be considered for the position; there are not remote or hybrid opportunities with this role.
Key Responsibilities
- Provide support to Claims Adjusters, Claims Supervisors, and Claims Managers
- Set initial reserves and plan of action according to instructions
- Open, close, and re-open files as deemed necessary
- Prepare and handle office mail, including courier packages
- Take initial loss reports by phone, email, or fax
- Assist Claims Adjusters with processing of claims
- Maintain Performance Measure requirements
- Maintain Workflow requirements
- Index Bodily Injury claims in ISO
- Request police reports as necessary
- Prepare, copy, and mail defense referrals
- Gather information for MSA referrals as requested
- Enter claims in One Entry
- Pay expense bills as instructed by adjusters or supervisors
- Convey a positive attitude and teamwork for optimum provision of services to clients
- Perform other duties as assigned
Skills, knowledge & expertise
- 1+ year of experience in customer service, hospitality, insurance related, or similar roles
- Obtain FL All Lines Adjuster License within 30 days of employment (company paid)
- Maintain CEU credits for Adjuster License once obtained
- Possess exceptional organizational, problem-solving, and communication skills, both written and verbal
- Proficiency with Microsoft Office Suite
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skils
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Preferred
- College Degree or equivalent work experience
- Previous experience in the insurance and/or claims adjusting industry
- Knowledge of principles of liability, medical terminology, and legal terminology
BenefitsBenefitsAt Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to ensure your health and that of your family
- A 401k plan with employer matching to help you build a secure financial future
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment
- Paid holidays
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones
Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.