Membership Outreach Specialist

Job Description

Job Description

MEMBERSHIP OUTREACH SPECIALIST

Summary

The Membership Outreach Specialist provides oversight in all daily membership operations. This includes monitoring membership workflows, timely responses to members inquiries and the execution of recruitment and retention campaigns. This position will also serve as a subject matter expert on membership policies and functions in the VVA database, and any other platforms or applications. The Outreach Specialist will assist the Membership Director with the development of recruitment, retention, and engagement activities, including preparing and analyzing membership reports.

Reporting and Relationships

Reports to and is under the direct supervision of the Membership Affairs Director. This is an exempt position.

Skills, Knowledge, Abilities, and Experience

This position requires an advanced level of database entry skills and intermediate level computer skills. Proficiency in database management programs, Microsoft 365 and accounting applications. Detailed oriented, organized, self-starter, with the ability to prioritize workload. The ability to analyze and interpret data and solve practical problems. Excellent customer service and communication skills; strong analytical and critical thinking skills.

Education and Experience

Bachelor’s degree in Business Administration, Communication, Marketing or related fields

2-5 years of related experience

Knowledge of iMIS database a plus

Duties and Responsibilities

a) Acts as a liaison between an organization and its members, processing applications, providing information, handling requests, and coordinating special events. Oversight of new membership campaigns.

b) Actively “cold calling” current chapters and members on profile information updates

c) Assist membership director in developing member retention communications and strategies

d) Responsible for entering and maintaining data in the iMIS database.

e) Responsible for routine database maintenance to include

f) quality assurance, accuracy, attention to detail, data archiving, monthly system closeouts

g) Resolve discrepancies in a timely manner and report unresolved discrepancies to supervisor

h) Update addresses for The VVA Veteran, membership cards and renewal notice for both VVA and AVVA

i) Answer phone calls and respond to inquiries in a timely manner

j) Manage mass communication to database users including phone calls and emails

k) Conduct scheduled and ad-hoc database queries and exports from Membership databases and other data sources

l) Receive, review, and update Vendor data change requests following defined procedures (NCOA/NextGen)

m) Monitoring Reports inboxes and responding with solid grammar/writing skills

n) Conducts data entry projects as assigned to make quality assurance updates to individual and chapter records

o) Generate and process database queries, develop reports, update key metrics, and conduct other tasks in support of the Membership Affairs Department

p) Provide back-up administrative support to the daily operations of the Membership Affairs department; not limited to phones, emails, deliverables

q) Help organize and participate in Board Meetings and Conferences

r) Notify the appropriate person of new state president information

s) Update Chapter Locator on the VVA website with any chapter changes

Company DescriptionVVA’s goals are to promote and support the full range of issues important to Vietnam.
veterans, to create a new identity for this generation of veterans, and to change public.
perception of Vietnam veterans. VVA strives to achieve the following:
• Aggressively advocate on issues important to veterans
• Seek full access to quality health care for veterans
• Identify the full range of disabling injuries and illnesses incurred during
military service
• Hold government agencies accountable for following laws mandating veterans’
health care
• Create a positive public perception of Vietnam veterans and support the next generation of war veterans
• Seek the fullest possible accounting of America’s POWs and MIAs

Company Description

VVA’s goals are to promote and support the full range of issues important to Vietnam. \r\nveterans, to create a new identity for this generation of veterans, and to change public. \r\nperception of Vietnam veterans. VVA strives to achieve the following:\r\n• Aggressively advocate on issues important to veterans\r\n• Seek full access to quality health care for veterans\r\n• Identify the full range of disabling injuries and illnesses incurred during \r\nmilitary service\r\n• Hold government agencies accountable for following laws mandating veterans’\r\nhealth care\r\n• Create a positive public perception of Vietnam veterans and support the next generation of war veterans\r\n• Seek the fullest possible accounting of America’s POWs and MIAs