Armenian Speaking Call Center / Scheduling Representative
Job Description
Job DescriptionBenefits:
- vacation
- sick time
- 401(k)
- Bonus based on performance
Call Center / Scheduling Representative
Job Type: Full-Time
Schedule: Wednesday Friday , 9:00 AM 6:00 PM
Initial training in Burbank / Glendale, then Remote
Required Qualifications
- High school diploma or equivalent
- Fluent in Armenian (required)
- Previous dental or medical call center experience strongly preferred
- Excellent verbal and written communication skills
- Strong customer service and organizational abilities
- Experience with dental software (Open Dental preferred)
- Punctual, dependable, and committed to fixed schedule
Job Responsibilities
Patient Communication & Scheduling
- Answer and manage high-volume inbound calls with professionalism and courtesy
- Schedule, confirm, and adjust patient appointments using dental software
- Provide accurate information on services, insurance, and office policies
- Handle appointment changes, cancellations, and inquiries promptly
- Make outbound calls for reminders, follow-ups, and schedule fills
Coordination & Documentation
- Maintain accurate and detailed patient notes in scheduling system
- Coordinate with clinical and front office staff to optimize provider schedules
- Ensure all calls, inquiries, and appointments are documented properly
Compliance & Confidentiality
- Adhere to HIPAA standards and maintain strict patient confidentiality
- Follow internal office protocols and communication guidelines
- Support a respectful, patient-centered communication environment
*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*
Job Benefits
- Paid and Unpaid Vacation
- Sick Leave: 40 hours paid sick days annually.
- Company Paid Holidays: 5 major holidays per year
- Performance Based Incentives may be available
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law
Flexible work from home options available.