Control Room Operator

Job Description

Job Description

JSM Airport Services, LLC is seeking a highly motivated Control Room Operator at the George Bush International Airport (IAH). This is a career-track opportunity, and we are looking for individuals ready to commit to a long-term professional future with our company, with an expected commitment of at least 1 year. The Control Room Operator is a coordination support role that assists in maintaining the airport’s Baggage Handling Systems (BHS).

Compensation:

• Full Time
• Weekly Pay
• Hourly Rate: Starting at $20.00 (Dependent on Experience)

Work Schedule:

Must be able to work as scheduled (this is a 24-hour, seven-day-a-week operation). Holidays will be included if they fall on a scheduled workday. Shift assignments are based on the airport and company requirements.

Benefits and Perks You’ll Appreciate:

• Ongoing career development and training opportunities
• Collaborate with a team in a dynamic environment
• Comprehensive health benefits
• Wellness Program
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Savings Plan with Company Match
• Education and Tuition Assistance Program
• Employee Discounts
• Uniform/Footwear Program

Responsibilities:

• Report on BHS (Baggage Handling System) alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate.
• Coordinate personnel and resources to ensure minimum service requirements are maintained.
• Coordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient manner.
• Control Room Operator(s) shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to:

1. Jams
2. E-Stops
3. Faults
4. Security
5. Equipment malfunction
6. Incorrect operation
7. Incorrect routing of baggage
8. Power outages

• Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to:

1. Workstations based on Microsoft Windows operating systems.
2. Customized applications to monitor BHS operations.
3. Customized applications to monitor and identify baggage routing.
4. Radios
5. Telephone systems
6. Reporting/Recording the schedule of events.
7. Startup procedures
8. Implement call tree notifications based on equipment failures.
9. Implement fallback procedures in accordance with adopted practices.

• Safety and compliance training as required.
• Perform other reasonable ancillary duties to support the operation and our customer.

Qualifications:

• High School Graduate or General Educational Development (GED).
• Experience with computer software applications (i.e., MS Office, ERP, etc.)
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress, offering solutions to resolve issues.
• Ability to interact professionally with a diverse group of individuals, including executives, managers, and subject matter experts.
• Excellent organizational skills, with the ability to manage time effectively to meet deadlines.
• Possess the versatility, flexibility, and a willingness to work with constantly changing priorities.
• Ability to work independently, as well as a member of various teams.
• Must be able to read, write, speak, and understand English.

Physical Requirements:

• Ability to stand and/or walk for extended periods of time.
• Ability to sit, stand, push, pull, stoop, kneel, crouch, reach, or crawl on a frequent basis.
• Ability to lift up-to 50 pounds.
• Specific vision abilities required by this job may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Additional Requirements:

The applicant must be able to successfully pass a drug screen (we promote/maintain a Drug Free Workplace), a driver's license check, a background check, and required federal fingerprinting, security threat assessment, as well as airport security badging, for continued employment.

Affirmative Action, Diversity, Equity, Inclusion & Equal Employment Opportunity at JSM:

At JSM, we recognize that Diversity, Equity, and Inclusion is Good for Business.

Our goal is to attract good job candidates, retain our best employees, and create a more engaged and productive workforce. We want all our team members to feel safe, valued, respected, and involved in their roles at JSM. Together, we unite for diversity and inclusion.

JSM is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status, and will not discriminate against anyone based on a disability. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.