Job Description
Job Description
Note: Job training will be provided for about 2-4 weeks
What You will Do:
- Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds.
- Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence.
- Based on volume, may also process claims and/or may answer phones.
- Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
What We Need From You:
- Call Center operating metrics and performance management experience (a plus)
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
- Will be trained to support programs, clients and/or job functions as appropriate.
- Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
- Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
- Fluent in English/Spanish (a plus).
- 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
Company DescriptionFounded in 1998 and located in Cranberry Twp., PA. SSi People is an organization with extensive staffing industry experience within several labor verticals throughout the United States for Fortune 1000 companies.
Whether you’re a company looking for talented people to fill demanding positions or a skilled professional looking for the right company to work with and build a career, the search can seem endless.
In today’s fast paced, get-it-done-yesterday world of business, it’s become harder than ever for the right people and the right companies to come together. Opportunities and qualified people often miss
each other, so the search goes on.
At SSi People, our job is to end the search. We connect companies to talent. It’s not easy, but it’s what we do best.
Company Description
Founded in 1998 and located in Cranberry Twp., PA. SSi People is an organization with extensive staffing industry experience within several labor verticals throughout the United States for Fortune 1000 companies.\r\n\r\nWhether you’re a company looking for talented people to fill demanding positions or a skilled professional looking for the right company to work with and build a career, the search can seem endless.\r\n\r\nIn today’s fast paced, get-it-done-yesterday world of business, it’s become harder than ever for the right people and the right companies to come together. Opportunities and qualified people often miss\r\neach other, so the search goes on.\r\n\r\nAt SSi People, our job is to end the search. We connect companies to talent. It’s not easy, but it’s what we do best.