Job Description
Job Description
About the Role:
The Head Teller/Customer Service Representative (CSR) plays a crucial role in ensuring the smooth operation of the branch's daily activities while providing exceptional service to customers. This position is responsible for overseeing teller operations, managing cash flow, and ensuring compliance with banking regulations. The Head Teller/CSR will also serve as a point of contact for customer inquiries, resolving issues, and promoting banking products and services. By leading a team of tellers, this role fosters a collaborative environment that prioritizes customer satisfaction and operational efficiency. Ultimately, the Head Teller/CSR contributes to the overall success of the branch by enhancing customer relationships and driving business growth.
Minimum Qualifications:
- High school diploma or equivalent.
- Minimum of 2 years of teller experience.
Preferred Qualifications:
- Previous supervisory experience.
- Previous cash handling experience and customer contact experience.
- Familiarity with banking software and technology.
Responsibilities:
- Supervise and train teller staff to ensure high levels of customer service and operational efficiency.
- Manage daily cash transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and compliance with bank policies.
- Assist customers with account inquiries, problem resolution, and the promotion of bank products and services.
- Conduct regular audits of cash drawers and maintain accurate records of transactions.
- Collaborate with branch management to implement strategies for improving customer experience and achieving branch goals.
Skills:
The required skills for this position include strong leadership abilities, which are essential for training and guiding the teller team to deliver excellent customer service. Attention to detail is crucial for managing cash transactions and ensuring compliance with banking regulations. Effective communication skills are necessary for interacting with customers and resolving their inquiries efficiently. Problem-solving skills will be utilized daily to address customer issues and improve service delivery. Additionally, proficiency in banking software will enhance operational efficiency and streamline processes within the branch.
We require a resume for all applications. However. this can simply be an attachment that lists your prior three (3) employers to include address of employer, position held, start and end dates, and your reason for leaving. Please also list three (3) references to include their name, title, email, phone number, relationship to you, and number of years known.