Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team on a contract basis in Jupiter, Florida. In this role, you will be responsible for providing exceptional support to utility customers, ensuring their inquiries are handled efficiently and professionally. This position offers an excellent opportunity to gain experience in customer service, call center operations, and accounts receivable.
Responsibilities:
• Provide outstanding customer service to utility customers by addressing inquiries, resolving issues, and ensuring satisfaction.
• Process payments accurately and efficiently while maintaining detailed records of transactions.
• Generate utility bills and manage account updates to ensure accuracy and compliance.
• Handle inbound and outbound calls with professionalism and courtesy.
• Maintain and update utility accounts, ensuring all information is current and accurate.
• Process and review documentation related to utility services and payments.
• Collaborate with team members to complete special projects and assignments as needed.
• Utilize order entry systems to input and manage customer data effectively.
• Support accounts receivable functions with attention to detail and accuracy.• Proven experience in customer service, preferably in a call center or utility-related environment.
• Strong communication skills, both written and verbal, with the ability to handle customer inquiries professionally.
• Familiarity with accounts receivable processes and documentation.
• Proficiency in order entry systems and data management.
• Ability to handle inbound and outbound calls efficiently and courteously.
• Detail-oriented with excellent organizational skills to manage multiple tasks simultaneously.
• Basic computer skills, including proficiency in Microsoft Office applications.
• Prior experience in banking or similar industries is a plus.