Job Description
Job Description
Job Description
This position is for an Office Manager who will assume a variety of responsibilities critical to the efficient operation of the company.
Responsibilities:
Reception
- Greet visitors to the office
- Answer and direct phone calls
- Speak to clients and tutors and answer questions and/or address concerns, if applicable
- Read and respond to emails in a timely manner
Office Management
- Maintain the overall organization and presentation of the office
- Order supplies and materials, including print orders for tutor and student books, office supplies, textbooks, etc.
- Manage the president’s schedule and assist with daily duties
- Coordinate tutoring sessions between clients and tutors; cancel and reschedule sessions, as needed
- Review comments logged by tutors and inform the President of concerns and successes
Human Resources
- Post ads for tutor vacancies, review applications, conduct phone screenings for selected candidates, review phone interviews with the President, and schedule follow up interviews
- Manage all new employee documents and create employee accounts
- Administer certification testing to candidates
- Coordinate new employee training
Accounts Receivable and Payable
- Utilize QuickBooks to manage employee and client accounts
- Import client invoices and run payments
- Review tutor invoices and utilize payroll software to assist in processing payroll
Test Coordinator
- Schedule student diagnostic and practice testing in the office
- Arrange a proctor to administer tests on the weekend and/or administer tests in the office during the week
- Prepare all testing materials and provide clear instructions to proctors
- Create score reports in Excel and score tests; report results to company president, tutors and parents
- Organize student data and monitor student progress
Qualifications
Candidates must:
- Possess a bachelor’s degree in human resources, education, or a closely related field
- Have two years’ prior experience in a similar role; proficiency with Microsoft Office, QuickBooks, and Google Docs is a plus
- Demonstrate remarkable communication and customer service skills
- Have exceptional organizational and time management skills
- Pay very close attention to detail
- Be responsive and timely with communication from president, clients and tutors
- Be a self-starter: take initiative to learn and accept additional responsibilities
- Respond well to direction and accept constructive criticism
- Possess the ability to work independently and prioritize tasks
- Be willing to score tests on some Saturdays and respond to urgent emails/texts/calls on weeknights and weekends
- Be dedicated to the mission of the company and committed to its efficiency and success
Company DescriptionWe are a premier Manhattan-based private tutoring company committed to delivering exemplary academic assistance, standardized test preparation, and college admission counseling to students from elementary school through college.
Company Description
We are a premier Manhattan-based private tutoring company committed to delivering exemplary academic assistance, standardized test preparation, and college admission counseling to students from elementary school through college.