Generator Technical Support Representative

Job Description

Job DescriptionSalary: Starting at $23/hr

Qualifications

Must be able to communicate technical matters clearly, both written and verbally

Ability to operate and utilize standard computer programs such as all Microsoft Office tools, Adobe Acrobat, web-based service tools and reporting tools

High school diploma or (GED) equivalent

Minimum of 3 years of experience power generation equipment

Gasengine generator/Electrical troubleshooting experience required

We are looking for a dedicated individual who is a team player with a positive attitude

Is mechanically inclined and able to complete assigned tasks with minimal or no supervision

Has great overall understanding of complex and/or logical functions

Has strong problem-solving skills and is detailed oriented with a high level of accuracy

Is able to read and interpret documents such as equipment and environment safety rules, operating and maintenance instructions, electrical & hydraulic schematics as well as written procedures to include troubleshooting flow charts and equipment service manuals

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Responsibilities

This position includes the following responsibilities: troubleshooting general repairs of customers equipment via phone, email, chat and text.

Employee must be able to complete most duties and responsibilities with minor or no how-to instructions or supervision

Guide customers on how to perform preventative maintenance on powered generator equipment according to established guidelines and service/maintenance schedules

Accurately troubleshoot and diagnose standard problems with powered generator equipment

Identify and order appropriate/required items to complete repairs and maintenance

Knowledge to perform standard repairs on powered generator equipment and related supporting accessories; replace supporting accessories when required

Complete understanding of schematics and wiring diagrams is required

Participates in meetings and trainings as assigned for the purpose of conveying or gathering information required to perform job functions

Performs other duties as assigned by the employees manager/supervisor

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to sit for extended periods of time

The employee will occasionally lift and/ or move up to 50 pounds