CT Based Support Specialists (Torrington, CT In Office Positions)

Job Description

Job Description

Therap Services, the national leader in online electronic health records and documentation for people with developmental disabilities is seeking individuals to fill positions for Connecticut Based Support Specialists (Torrington, CT in office positions).

Primary Responsibilities:

- Train and consult with service providers, families and others on using Therap Services software.

- Provide support and guidance to service professionals across our customer base that use Therap software.

- Guide customers on utilization of the software answering Live Help, Phones, email, and other service channels.

- Communicate customer feedback to the respective teams to help design an improved system and training materials.

Skills Required:

- Outstanding communicator with strong interpersonal skills.

- Organizing and coordinating skills with good decision making capability.

- Adapts quickly to customer needs to deliver a human and consultative support experience for our customers.

- Proficient in the use of Google Workspace or Microsoft Office, Web Applications and Email clients.

- Find creative problem-solving fulfilling and challenging.

- Must be in the Torrington, CT office Monday-Friday eight hours a day.

Preferences:

- Experience working in the human service field is recommended.

- Experience using Therap applications is highly recommended.

- Interest in developmental disabilities, teaching, public speaking and presenting.

Therap is an affirmative action, equal opportunity employer.