Job Description
Job Description
United Community Bank is looking for a Proof/Mobile Specialist. Under the supervision of the Data Manager, the Proof/Mobile Specialist is directly responsible for reviewing, approving, rejecting, and investigating mobile deposits. This position is also responsible for pulling in files and exporting them to the core. The Proof/Mobile Specialist will work closely with the branches to ensure all branches have submitted proof work and it balances before leaving.
Essential Duties and Responsibilities:
- Review all mobile deposits over $250 while following procedures
- Answer calls/emails/messages regarding mobile deposits while providing great customer service
- Responsible for bringing in mobile files in a timely manner
- Responsible for exporting imaging to the core
- Ensure all files are balanced before closing
- Cross train on other areas when necessary
- Maintain positive relationship with retail staff
- Adhere to department and bank policies and procedures
- Complete all training requirements as assigned
- Other related duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements:
- Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
- Experience using ITI/Director a plus
- Previous teller experience a plus
Education/Experience Requirements:
- High school degree or equivalent
Additional Requirements:
- Previous customer service skills preferred
- Strong attention to detail and accuracy
- Strong time management and organizational skills
- Ability to practice discretion and handle confidential information in a professional manner
- Ability to handle sensitive and confidential situations and comprehend the level of confidentiality that comes along with the position and protecting employee's, customer's and bank information
- Problem Solving/Analysis skills
- Ability to communicate effectively and professionally with customers and coworkers
- Ability to read, write and comprehend simple instructions, short correspondence and memos
- Ability to perform basic mathematical calculations
- Ability to manage and execute more than one task at a time
- Ability to independently perform duties, establish priorities and meet deadlines with limited supervision
- Ability to adhere to safety and compliance regulations and procedures
- Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
- Knowledge of financial institution regulations
- Ability to exercise sound judgement that is consistent with established policies, procedures and business practices
Attendance Requirements:
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided. This position is typically full-time, Monday through Friday with a Saturday rotation as well as a weekly closing rotation. Shifts may vary to fit the needs of the department.
Certificates, licenses, or registrations:
- None required
Working Conditions:
This job operates in a clerical setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements:
- Ability to potentially sit for up to 8 hours
- Requires bending, stooping or standing as necessary
- Requires the ability to hear, speak and/or signal people
- Effectively communicate verbally, in writing, and in English
- Requires manual dexterity, typing, and the ability to key in transactions
- The employee may occasionally lift and/or move up to 25 pounds
Benefits:
The following benefit programs are available to all employees:
- 401(k) retirement plan (requires 60 days of employment, age 20)
- Paid Leave Time
- Free checking account including identity theft and cellphone protection, Roadside Assistance and more
- Free savings account & Safety Deposit Box
- Cashier's checks
In addition, the following benefits are available to all full-time employees after meeting eligibility requirements:
- Vacation time (requires 30 days of employment)
- Sick/Personal Time (requires 90 days of employment)
- Holidays
- Jury Duty leave
- Health Insurance (requires 60 days of employment)
- Dental Insurance (requires 60 days of employment)
- Vision Insurance (requires 60 days of employment)
- Life Insurance (requires 60 days of employment)
- Short-Term Disability Insurance (requires 60 days of employment)
- Long-Term Disability Insurance (requires 60 days of employment)
- Section 125 Cafeteria Plan including Flexible Spending Accounts (requires 60 days of employment)
- Tuition Reimbursement
- Military Leave
Some benefit programs require contributions from the employee, and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.
Please visit https://ucbbanks.com/careers for more information on UCB's complete benefit package.