Job Description
Job Description
Position Summary:
The Group Coordinator plays a key role in ensuring the successful planning and execution of group events, meetings, and conferences at Little Ocmulgee State Park & Lodge. This position serves as the main point of contact between clients, sales, and operations teams, coordinating all event details to provide a seamless experience for guests. The ideal candidate will be highly organized, detail-oriented, and customer-focused, with a strong ability to manage multiple events simultaneously.
Key Responsibilities:
- Coordinate and execute all aspects of group bookings, meetings, and special events from confirmation through completion.
- Create and distribute Banquet Event Orders (BEOs) and event resumes to ensure all departments are informed of group details and requirements.
- Set up and prepare meeting spaces, ensuring proper layout, cleanliness, and equipment setup based on event specifications.
- Serve as the on-site contact for groups during their stay, ensuring guest satisfaction and responding promptly to requests or issues.
- Communicate effectively with Food & Beverage, Housekeeping, Maintenance, and Front Desk teams to ensure flawless event execution.
- Post and verify daily group charges, including room, food, beverage, and rental fees, ensuring accuracy and timeliness in the property management system.
- Maintain accurate group files, records, and billing information.
- Assist in the preparation of event proposals, contracts, and rooming lists as needed.
- Conduct pre- and post-event meetings with clients to review event details, billing, and feedback.
- Support the Sales Manager with administrative tasks, reports, and other duties as assigned.
Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree in hospitality management or related field preferred.
- Minimum 1–2 years of experience in event coordination, hospitality, or hotel operations.
- Strong organizational and multitasking skills with a keen eye for detail.
- Excellent written and verbal communication abilities.
- Proficient in Microsoft Office Suite; experience with hotel property management systems preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by event schedules.
- Strong customer service orientation and ability to work collaboratively with multiple departments.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift up to 25 pounds when setting up meeting spaces or moving equipment.