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Customer Service Coordinator

Mancan
locationWeirton, WV 26062, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionMancan Staffing is hiring a Coordinator/Administrator for a communication company in Weirton, WV. In this role. **THIS IS NOT A REMOTE POSITION**
Pay: Based on experience $15.00-$23.00.
Schedule: M-F 8am-4:30pm

Job Description and Purpose:
Connectwise
o Schedules and dispatches technicians.
o Assigns equipment to technicians and verifies receipt of equipment.
o Tickets are reviewed daily for:
-Accuracy
-Technicians billable time (limiting AVL time entries).
-Completion
Any ticket over 60 days needs expedited.
Mark ticket as needs invoiced when complete.

Customer Communication
o Receive customer calls for service, including requests for installation, maintenance and repair of equipment, products, and services.
o Contact customer to confirm appointment, assure technician is on time, job is complete, and is satisfied.

Inventory Management
o Responsible for purchasing items and entering all purchase orders into Connectwise and QuickBooks.
o Responsible for keeping accurate inventory counts and keeping inventories at adequate levels for two way and security.
o Track movement of all goods that are bought, sold, and/or distributed to either customer or company stock.
o Assist in loading and unloading of all job equipment to make sure all necessary equipment is received.
o Manage and track incoming and outgoing goods from the point that it is received to when it is distributed to customers. Quality and quantity must be checked upon receipt.

Principle Accountabilities and Objectives:
Commitment to continuous improvement and meeting customer expectations.
Willing to support any other responsibilities or duties as required by the business.

General Competency- Skills/Knowledge/Qualifications:
Must be able to prepare reports with inventory balance, defective items, shortages updated priceless report to be sent to the controller each month.
Must have ability to be trained on Lauttamus products, Connectwise, QuickBooks, and Excel.

Other Job Requirements:
Professional demeanor required.
Position subject to successful background check, which may include drug testing.

We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical. Some of the best companies in the area use Mancan including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the areas top companies. If you have any questions or if interested in the positions please do not hesitate to call us.

Apply online at www.mancan.com/or we take applications Mon -Fri 9am-3pm. Please bring 2 forms of government ID and resume with you. Mancan Temporary Employment Staffing Agency is located at 3205 Pennsylvania Ave, Suite F, Weirton WV. 304-797-9675 #DINDI #DINDC

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