Insurance Customer Service Representative

Job Description

Job Description

Join Long-Rossi Insurance Group, as we seek to welcome a dedicated Insurance Customer Service Representative to our dynamic team. Located in Jupiter, Florida, our hybrid remote work model offers a unique balance of in-office engagement and the flexibility of working from home, if you have your 220 Insurance License We pride ourselves on creating a positive, inviting atmosphere for both our team members and valued clients. In this vibrant role, you'll play a critical part in ensuring our policyholders receive exceptional service. As the first point of contact, your ability to foster meaningful connections and address client inquiries efficiently will be key.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Flexible Schedule

Mon-Fri Schedule

Flexible Schedule

Performance Bonuses

Paid Time Off

Team Environment

Work From Home Possibility

Paid Holidays

Supportive Culture

Work-Life Balance

Paid Training

Responsibilities

• Customer Interaction: Provide exceptional customer support by addressing inquiries, resolving issues, and offering solutions to policyholders in a timely manner.
• Data Management: Accurately document customer interactions and maintain updated records in the company's database.
• Problem Resolution: Identify and resolve client concerns with empathy and efficiency, ensuring customer satisfaction.
• Collaboration: Work closely with team members and other departments to improve processes and enhance overall customer experience.
• Communication: Clearly communicate product information, policies, and procedures to clients.
• Continuous Improvement: Proactively seek feedback from customers to enhance service delivery and contribute to ongoing process improvements.

Requirements

• PRIOR INSURANCE EXPERIENCE REQUIRED.
• Must have 220 License for flexible work location.
• Proven experience in customer service or a similar role is preferred.
• Communication Skills: Excellent verbal and written communication skills are essential.
• Problem-Solving: Strong problem-solving abilities to effectively handle customer inquiries and concerns.
• Technical Skills: Proficiency with computer systems and familiarity with CRM software is desirable.
• Team Collaboration: Ability to work collaboratively within a team environment to achieve common goals.
• Flexibility: Adaptability to work in both a remote and in-person setting as required.
• Interpersonal Skills: A friendly, patient, and customer-focused attitude to build rapport with clients.