Call Center Manager
Community Health Centers of South Central Texas
Gonzales, TX 78629, USA
6/14/2022
Full Time
Job Description
Job DescriptionSalary: $18.00 - $20.00 / Hour
Call Center Manager Community Health Centers of South Central Texas, Inc.
Were looking for an experienced Call Center Manager to oversee daily call center operations and support a high-performing team. The CCM will lead staff, handle escalated issues, improve processes, and ensure excellent patient service.
What Youll Do:
- Train, coach, and supervise call center representatives
- Support staff with difficult calls and patient concerns
- Monitor KPIs and service levels
- Analyze call center data to improve workflows
- Maintain accuracy, confidentiality, and compliance
What You Need:
- Strong communication, customer service, and leadership skills
- Ability to stay calm under pressure
- High school diploma or 3+ years related experience
- Bilingual (English-Spanish) preferred
Apply today to join our mission-driven team and help support quality patient care.