Job Description
Job Description
Escrow Assistant
Responsibilities
- Sending title commitments, curing title, reviewing surveys, preparing preliminary CDs, helping clients on incoming calls and in office.
- Paperless office with high volume and fast paced environment. Experience in Ramquest, Outlook, FileScan and Dashboard a plus.
- Assisting the Escrow Officer in preparing files for closing.
- Order title work, taxes, HOA documents, payoffs and any documentation needed for the file.
- Receipt contracts and deposit earnest money.
- Set up new files.
- Send out tile commitments, taxes and wiring instructions to lenders, agents and buyer and sellers.
- Answer phone calls and emails when Escrow Officer is not available.
- Assist in helping Escrow Officer with returning calls and emails.
- Promptly notifies marketing representative for contract pickups.
- Funding and shipping of files after closing.
- Policy preparation after closing.
- Assists marketing with projects as needed (mail outs, etc.).
- Must be consistently on time for work each day and have dependable consistent attendance.
- Will be required to perform escrow tasks on the company's RamQuest system (training provided).
- Must be personable, positive and a professional representative of the Company.
- Regular consistent attendance is required, that could include attendance at after hour Company events.
- Ability to accept supervision.
- Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
- Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
- Ability to work overtime as requested and approved by supervisor.
- Perform other duties as assigned by supervisor.
Knowledge/Skills/Experience
- Experience in customer service, clerical or administrative support work.
- Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and greeting customers.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to prioritize and handle multiple projects.
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office Suite and Outlook.
Physical/Mental Demands
- Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors, and customers
- Ability to perform under pressure and be flexible with disruptions throughout the workday.
- Must be able to work approved and requested overtime, by supervisor.
- Repetitive and continual typing motion is required.
- Sedentary work: Exerting up to 15 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting a majority of the time. Walking and standing are required, occasionally.
Experience
- 1 - 3 years
Job Posted by ApplicantPro