Job Description
Job Description
The Remote Call Center Representative supports callers seeking assistance with enrollment services. This role involves educating clients on managed care, guiding them through enrollment choices, and ensuring all forms and documentation are processed accurately. The Representative is expected to maintain strong program knowledge, deliver excellent customer service, and support call center operations in a fast paced environment.
Bilingual Requirement
This position requires the ability to read, write, and speak Spanish fluently.
Key Responsibilities
- Respond to incoming calls regarding enrollment services and provide clear and accurate information
- Mail requested materials to callers and refer individuals as needed for concerns or unresolved issues
- Educate clients on managed care options
- Assess client health care needs and assist with selecting appropriate health plans
- Support clients with enrollment and disenrollment processes
- Review enrollment and disenrollment forms for accuracy and completeness
- Receive and sort enrollment and disenrollment documents
- Perform managed care education and enrollment services during high call volume periods
- Raise issues or concerns to the Central Operations Supervisor promptly
- Perform additional duties as assigned by leadership
- Some Saturday work is required
Requirements
- Prior call center experience is preferred due to the rigorous nature of training
- One to two years of call center background strongly preferred
- Ability to learn new programs quickly and apply training effectively
- Strong computer skills including reliable typing speed and comfort with computer use
- High reliability and punctuality to ensure availability during operating hours
- Positive and proactive attitude in a high volume support environment
- Strong customer service background with at least two years of experience in human services or public facing roles
- Effective communication skills and the ability to follow directions
- Ability to work courteously and professionally with diverse populations
- Capable of working under pressure and managing multiple tasks
Education Requirements
- High school diploma or equivalent required
Training Schedule
Full attendance is required for four weeks of training
Training hours are 8:30 AM to 5:00 PM Eastern Time
Post Training Schedule Options
• 8:30 AM to 5:00 PM EST
• 9:00 AM to 5:30 PM EST
• 11:30 AM to 8:00 PM EST
Candidates should expect to work a minimum of four days each week with a fixed schedule selected by the client.
Work hours include Monday through Friday 8 AM to 8 PM EST and rotating Saturdays 10 AM to 6 PM EST.
Bring Your Own Device Requirements
This role requires the Customer Service Representative to provide their own computer or laptop with one of the following operating systems
- Windows 10
- Chromebooks and Mac Laptops are not permitted
Additional equipment requirements
- A wired USB plug and play headset with microphone and noise suppression
- Bluetooth headsets are not permitted
- Internet service must meet the following minimum speeds
- Single user download speed of 25 Mbps
- Shared connection download speed of 50 Mbps
- Upload speed of 5 Mbps minimum and 10 Mbps preferred
- Mobile hotspots cannot be used as the primary internet connection
- Device must connect to router using a Category 5 cable
- Chromebooks are not permitted
Choose 1st Choice — we care about our people, offer great benefits, and create real opportunities to grow. With 20+ years of nationwide staffing success, we're here to help you thrive. We’re an equal opportunity employer and welcome all qualified applicants.
Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.
At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
Company Description
1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r\n\r\nAt 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.