$19 Onsite Bilingual Call Center Rep (Spanish & English Speaking)

RemX

Dunwoody Chace, Sandy Springs, GA 30328, USA

Published: 6/14/2022

Full Time

Job Description

Title: Bilingual Customer Service (Spanish & English speaking)
Holidays Include: New Year's Day, Memorial Day, Labor Day, July 4th, Thanksgiving, and Christmas
Shift: 10am-7pm
Pay: $19 an hour
Location: Onsite Sandy Springs, GA 30350 (You must live within 25 miles)
Start Date: Tentative training start dates between 7/27 or 8/03

Duties

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems
• Troubleshoot customer issues over the phone, chat, and email
• Maintain a balance between company policy and customer benefit in decision-making
• Receive, document, and resolve customer complaints
• Handle issues in the best interest of both the customer and the company
• Meet weekly and monthly KPI expectations
• Great communication skills and experience working on a team

Experience

• Prior experience handling calls in a contact center
• Excellent tone of voice
• Familiarity with quality assurance
• Listening skills & ability to display empathy towards our customers.
• Well-spoken and able to professionally respond to customers in writing and verbally
• Detail-oriented and able to follow procedures involving multiple systems
• Well-versed in Microsoft applications – primarily Word, Excel, and Outlook

Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.