Job Description
Job Description
JOB DESCRIPTION
Housing Stabilization Services (HSS), Case Management positions, are designed with focus around community living and stability. It supports transitions out of homelessness and transitions for other unstable living in the community. The divine purpose is to advocate for those in need to PLAN, FIND, and KEEP suitable, safe, and affordable housing.
The goal is to achieve and maintain housing stability. Case Manager will be responsible for responding to housing crisis and participants concerns, supporting participants to maintain their housing, assist them with their housing transition plan, and meet their person-centered service plan goals. Case Managers are also responsible to completed efficient housing searches and support landlord & neighbor relationship building. It’s essential to collaborate with one’s care team to meet their community objectives and goals.
OUR MISSION:
HOPE “Helping Others Prosper Everyday” by advocating through networks of resource solutions and building partnerships to support person-centeredness and informed decision-making for a diverse population, desiring to thrive in their communities.
We strive to support a “customized person-centered” plan of action. Our approach is designed to keep the person first and utilize resources in the community towards meeting their community goals.
We are passionate about the people we serve and the service we provide. We aim to go above and beyond to support others in accomplishing their community goals towards living a self-fulfilling, productive, and stable life in the community.
Our values keep us bounded in service provision. The values of our “HOPE Benefit” are as follows:
- Accountability
- Commitment
- Transparency
- Collaboration
- Connectedness
PRIMARY OBLIGATIONS
ü Understanding and adhering to program rules and restrictions
ü Assessing participants eligibility and determining their housing and service needs
ü Assisting participant with efficient searches for available and suitable housing
ü Develop a customized, person-centered housing plans with participants
ü Provide support aiding in applying for benefits to increase financial independence, various skills ability, access to essential community resources, and connecting with various providers
ü Respond to client crisis as they arise and work to problem solve and deescalate situations
ü Provide community-based Case Management that includes frequent face-to-face and phone contacts with each participant, per week, with a caseload of approximately 8-10 clients
ü Communicate with case management team members, community professionals, and other service providers to ensure that services for the participant are properly coordinated
ü Collaborating with government agencies, community organizations, and property owners
ü Preparing and maintaining electronic health records, activity documentation, and reports to ensuring it is in accordance with the expectations for timely and thorough billing and in compliance with HIPPA and Data Privacy Practices
PROGRAM EXPECTATIONS
ü Investigating and resolving client and landlord issues
ü Ensuring clients understand their rights and responsibilities as tenants
ü Transportation of participant in your personal, insured vehicle, as needed
ü Providing clients with information & refer them to additional support programs or services
ü Provide flexible services within a schedule that meets the needs of participants
ü Continuously exercises good judgment in handling participant issues
ü Represent the organization with a positive and professional image, at all times
ü Provides and promotes unconditional positive regard to all participants regardless of race, creed, gender, religion, sexual orientation, disability, and economic status
ü Meets performance criteria as outlined in annual performance evaluation
ü Participate in staff meetings and meet regularly with program coordinator
ü Maintain current knowledge of HSS requirements and developments
ü Assisting with the closure of case
ü Performs other duties as requested or assigned
EDUCATION AND SKILL QUALIFICATION
ü High school diploma/GED required
ü Reliable Transportation with valid auto insurance
ü Minnesota current and valid driver's license, and a acceptable driving record
ü Ability to travel long distances
ü The ability to work with integrity, independently
ü Knowledge of housing resources, social service agencies and community services
ü Experience with working in a diverse, continuum of services in a fast-paced, growing agency
ü Good verbal and written communication, diverse interpersonal, and active listening skills
ü Strong analytical, mediating, and negotiation skills
ü Excellent organizational and case management skills
ü Comply and retain a thorough working practice of agency policies, protocols and procedures
ü Leadership skills and the capability of working alone with very little supervision
ü Support with innovation and tenacity towards providing creative solutions in supporting individuals in their community- safety, with a vision for having a holistic approach
ü Ability to understand and operate Microsoft programs and software
ü Ability to type 45 WPM
WAGES: $17.50 -$23.50 per hour, DOQ
Company DescriptionHOPE “Helping Others Prosper Everyday” by advocating through networks of resource solutions and building partnerships to support person-centeredness and informed decision-making for a diverse population, desiring to thrive in their communities.
Company Description
HOPE “Helping Others Prosper Everyday” by advocating through networks of resource solutions and building partnerships to support person-centeredness and informed decision-making for a diverse population, desiring to thrive in their communities.