Service Director - Dealership Experience

Bob King Automotive Group

Winston-Salem, NC, USA

Published: 6/14/2022

Full Time

Job Description

Bob King Automotive - Service Director

Responsibilities:

Coach service drive team on properly follow the promise process both in the moment and through weekly one on one sessions.
Ensure that the customers experience is exceptional by maintaining an efficient shop that follows the promise process creating exceptional videos and a service drive team that follows the process with every customer, every time.
Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
Ensure that both the technicians and advisor have a high level of product knowledge for recommended service intervals and warranty repairs.
Mentor new and experienced advisors and technicians on standard methodologies for improving performance
Ensure proper follow up of all customers during and after their visit with the dealership.
Maintain all factory training and make sure the service team is 100% certified by the 15th of each month.
Achieve forecasted goals and objectives for dealership

Qualifications:

We would like to see a minimum of two years of dealership service/assistant management experience, preferably with an import dealership.
Possess successful history of building and training a service team, strong CSI scores and above average gross and net departmental profits
Expertise in supervising the everyday efforts of both Service Advisors and Technicians through leadership, coaching and training

Benefits our Employees enjoy are :

Paid Training
PTO and 2 Paid Holidays
Insurance - Medical, Dental, Vision, Life
HSA options
401K after 1 year, with match
Employee Appreciation Program

We are BOB KING AUTOMOTIVE GROUP - Hyundai, Kia, Mazda and Genesis of Winston Salem - a family-owned business since 1968 in Winston Salem, NC. Our Commitment to Exceptional Customer Service and our community involvement have been the hallmark of our dealership in the Triad area. We strive to treat our employees and customers like family daily, and look forward to adding you to our team!