Practice Manager

Job Description

Job DescriptionAbout Happy HealthHappy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform. We've eliminated the traditional barriers to sleep care – no more waiting months for appointments or spending uncomfortable nights in sleep labs. Our patients receive FDA-cleared home sleep testing via Happy Ring, connect with board-certified sleep specialists, and when required, begin evidence-based treatment within just 5 days.
Happy Ring represents the future of sleep diagnostics: an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver clinical-grade accuracy in the home environment. For sleep medicine practitioners, this means you'll have access to high-quality diagnostic data that empowers you to make confident clinical decisions for your patients.
OverviewWe are seeking an experienced and patient-focused Practice Manager to lead the daily operations and customer service functions of our growing telehealth sleep medicine program. In this role, you will be the bridge between our clinicians, administrative staff, and patients, ensuring a seamless, high-quality virtual care experience. Furthermore, you will act as a vital cross-functional partner, collaborating closely with our Product and Engineering teams to translate clinical and operational needs into technical enhancements. The ideal candidate has a strong background in specialty clinic management, a passion for optimizing digital workflows, and the ability to foster an empathetic, responsive customer service culture. The ideal candidate will be comfortable working in a health-tech startup environment and will be a key contributor to the rapid growth of Happy Health.Clinic Operations & Workflow Management

• Oversee the daily virtual operations of the sleep medicine program, ensuring efficient patient flow from intake to follow-up.
• Manage a team of client support, clinic administration and care coordination staff.
• Supervise the use of our Customer Relationship Management (CRM), Electronic Health Record (EHR) and Telehealth platforms, troubleshooting workflow bottlenecks as they arise.
• Collaborate with external vendors, including DME (Durable Medical Equipment) suppliers and dental partners, to ensure timely delivery of equipment and test results.
• Ensure strict compliance with all telehealth regulations, state licensing requirements, and HIPAA guidelines.
• Track, analyze, and report on key operational metrics (e.g., appointment completion rates, no-shows, operational costs) to senior leadership.

Product Enhancement & Cross-Functional Collaboration

• Architect solutions within existing products, often without coding or with limited engineering time.
• Partner directly with Product and Engineering teams to continuously improve our telehealth platform and internal tools.
• Act as the voice of the clinic—gathering feedback from clinicians, administrative staff, and patients to identify technical friction points.
• Draft and submit clear enhancement requests, feature ideas, and bug reports based on operational needs.
• Participate in user acceptance testing (UAT) and support the rollout and training of new product features to the clinical and administrative teams.

Customer Service & Patient Experience

• Lead, train, and mentor the patient support and administrative teams to deliver exceptional, empathetic customer service.
• Develop and implement standardized protocols for patient communication, including onboarding, troubleshooting tech issues, and following up on sleep study results.
• Serve as the primary point of escalation for complex patient inquiries, complaints, or service-recovery issues.
• Continuously evaluate the digital patient journey, implementing initiatives to improve patient satisfaction, engagement, and retention.

Qualifications

• 5+ years of experience managing a specialty healthcare clinic or telehealth practice.
• Proven track record of managing administrative staff and optimizing clinical operations.
• Strong technical aptitude, with proficiency in building workflows and solving problems within EHR systems, CRMs and practice management software.
• Experience collaborating with technical teams (Product, Engineering, or IT) to improve software platforms, workflows, or EHR systems.
• Deep understanding of healthcare compliance, patient privacy (HIPAA), and revenue cycle management basics.
• Exceptional leadership, conflict resolution, and interpersonal communication skills.
• Direct experience managing operations within a telehealth or virtual care environment, preferred
• Prior experience in sleep medicine, pulmonology, neurology, or managing DME/CPAP coordination, preferred
• Bachelor’s degree in Healthcare Administration, Business Management, or a related field, preferred

Happy Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.