Job Description
Job Description
Overview
We are looking for a dependable and friendly Customer Support Specialist to help guide clients through the insurance licensing process. You’ll serve as a key resource for answering questions, resolving issues, and making sure customers feel supported every step of the way.
Responsibilities
-
Provide support via phone, email, and chat to clients with licensing-related questions
-
Troubleshoot common problems and escalate complex issues
-
Maintain accurate records in the CRM system
-
Communicate clearly and professionally with customers
-
Follow up with clients to ensure resolution and satisfaction
Qualifications
-
Previous experience in customer service preferred
-
Excellent communication and problem-solving skills
-
Comfortable using CRM software and Google Workspace
-
Reliable internet and a quiet home workspace
-
Patience, attention to detail, and a customer-first mindset
Benefits
-
Remote work flexibility
-
Competitive hourly pay ($22–$24)
-
Health insurance (full-time only)
-
Paid time off (PTO)
-
Training and team support provided
Company DescriptionWe are a growing company looking to hire motivated individuals!
Company Description
We are a growing company looking to hire motivated individuals!