Customer Service Representative Nights and Weekend
Job Description
Job DescriptionBenefits:
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
About the Role:
Join the dynamic team at Planet Fitness - PF Baseline Fitness as a Customer Service Representative for Nights and Weekends! This role is perfect for those who thrive in a fast-paced environment and love helping others achieve their fitness goals. Be the friendly face that welcomes our members and ensures they have an exceptional experience!
Responsibilities:
- Greet and assist members and guests with a positive attitude.
- Handle member inquiries and resolve issues promptly and efficiently.
- Maintain cleanliness and organization of the front desk and lobby area.
- Process memberships and payments accurately using our software system.
- Promote gym programs and services to enhance member engagement.
- Ensure compliance with safety and health regulations at all times.
- Assist with member check-ins and manage guest passes.
- Collaborate with team members to create a welcoming atmosphere.
Requirements:
- High school diploma or equivalent; some college experience preferred.
- Previous customer service experience, preferably in a fitness or retail environment.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to work flexible hours, including nights and weekends.
- Basic computer skills and experience with point-of-sale systems.
- Passion for fitness and a desire to help others succeed.
- Ability to handle multiple tasks while maintaining a positive attitude.
- Team player with a strong commitment to providing excellent service.
About Us:
Planet Fitness - PF Baseline Fitness has been a leader in the fitness industry, dedicated to providing a welcoming and non-intimidating environment since its inception. Our members love us for our affordable pricing and commitment to fitness for all, while our employees enjoy a supportive atmosphere and opportunities for growth within the company.