Servicing Portfolio Specialist
Job Description
Job Description
Who We Are:
Based in New Jersey and established in 2010, Asset Based Lending, LLC (“ABL”) is one of the nation’s leading Hard Money Lenders. We provide fast bridge financing to real estate investors for the purchase, renovation, or new construction of single family, multi-family and mixed-use properties as well as DSCR rental loans for long term investors. We have closed thousands of loans since we began lending fourteen years ago, producing nearly $3B in originations. ABL was acquired by a private equity firm in 2021, and with a renewed focus on growth, we’ve set our sights on consistent evolution and cementing our place as the premier private lender in the country.
Our Mission is Simple:
- Make Good Loans
- Provide Exceptional Service, Every Time
- Protect The Firm
- Build The Future
Position Summary:
We are seeking a detail-oriented, proactive Servicing Portfolio Specialist to join our Servicing team. In this borrower-facing role, you will manage a designated portion of the company’s loan portfolio, serving as the main point of contact for borrowers. You will be responsible for ensuring a high-quality, seamless borrower experience throughout the life of each loan, from initial funding through payoff or maturity.
Key Responsibilities
- Serve as the primary point of contact for borrowers in your assigned portfolio, ensuring consistent, professional, and responsive communication.
- Deliver a seamless borrower experience by anticipating needs, resolving issues quickly, and maintaining clear, timely follow-up.
- Act as a liaison between borrowers, investors, and third-party servicers to ensure timely, accurate, and transparent communication and servicing actions.
- Monitor loan performance and ensure timely collection of interest payments.
- Track and manage loan maturities; process and document extension agreements as necessary.
- Ensure borrower compliance with key loan covenants, including maintaining active property insurance and current tax payments.
- Verify and update title and tax information to ensure all loans remain in good standing.
- Proactively identify and escalate potential issues, including payment delinquencies, lapsed insurance, or tax defaults.
- Collaborate closely with Specialty Servicing / Loss Mitigation to maintain portfolio integrity and ensure smooth servicing workflows.
- Maintain accurate and up-to-date records in loan servicing systems.
- Provide periodic reporting on portfolio performance and risk metrics.
- Submit a prioritized list of action items related to your loan portfolio by 10:00 AM every Monday.
- Present key metrics and status updates on your portfolio during the weekly Servicing team meeting.