Job Description
Job Description
Administrative Assistant needed for established flooring company in Philadelphia.
Location: S. Philadelphia-direct access to I-95 & Walt Whitman Bridge
Direct Hire
$39,520
In Office 5 days a week 9am-6pm.
Key Experience and Technical Skills for this Role:
- Greeting customers upon entering the store
- Answering incoming calls in a positive and professional manner and assisting callers when appropriate
- Monitoring incoming calls and sending to voicemail within a reasonable time and monitoring the store's main voicemail and relaying information accordingly
- Retrieving emails using Microsoft Outlook and addressing any issues as needed
- Verifying the cash drawer daily upon arrival and reconciling all paperwork relating to cash, checks and credit card receipts daily
- Invoicing taken orders daily
- Running invoicing reports as needed and auditing receiving pick tickets daily
- Running daily reports for the Store Manager as needed
- Process over the counter sales and returns as necessary
- Processing financing applications
- Assisting with applying payments to installed orders and scanning paperwork to submit to the proper department
- Taking deposits to bank daily using personal vehicle
- Assisting the Store Manager with meeting agendas, preparation of monthly store schedule, memos, letters, or other administrative tasks as assigned
- Distributing mail to appropriate parties
- Modeling exemplary customer service interactions through consistent language, mindset and technology usage that represents the Avalon way of doing business
- Additional tasks to assist the sales team may be assigned as needed
- Additional duties and projects not listed may be assigned by company Managers and Department Heads to fill in time during a Store Administrative Assistant's Workday
- Coordinate with Accounting department on accounting-related duties
- Perform other related duties as assigned to support team and business needs
Key Responsibilities and Tasks of this Role:
- 2-3 years of administrative experience
- Proficiency in MS Office – Word, Excel and Outlook and ability to pass an MS Office skills test
- Demonstrated customer service experience
- Detail-oriented with excellent math skills
- Sales and Retail experience a plus
- A sense of urgency and strong work ethic
- Strong communication and listening skills to develop trusting relationships with co-workers and customers
- Patience and grace in managing difficult or emotional customer situations
- The ability to stay positive and calm in a fast-paced environment
- A warm, compassionate, and team-focused approach