Job Description
Job Description
Are you a dynamic, customer-focused professional who likes to help build systems and procedures? We are seeking high-energy individuals like you who excel at multitasking, problem-solving, and delivering exceptional support. Whether handling inquiries, scheduling, or streamlining office operations we rely on this role to keep our team running smoothly. As a vital Office Support/Customer Service Representative, you'll be the welcoming voice and organizational heartbeat of our company and its culture.
Why Join Our Team?:
· Competitive Pay: Competitive hourly salary, Benefits, Paid time off, holiday pay, guaranteed hours.
· Team Culture + Opportunity: We are a team first and growing company.
What We Need:
Skill
· Experience working in a professional office demonstrating organization, task switching, and customer interaction.
· Ability to organize and optimize workflows, we believe in our team to provide input on how we do what we do.
· Clear and friendly communication.
Customer Experience:
· Friendly report with over the phone customer interactions.
· Final mile service with customers to ensure 360 satisfactions of their experience with us.
Operational Excellence
·Organized! Our team relies on the information you provide them, keeping that data input organized is imperative to our team.
What Our Ideal Candidate Looks Like:
·Highly Motivated: You are looking to grow your career, you like to take on challenges, and you can provide feedback on what you need/do to be as efficient as possible.
·Attitude is Everything: What makes a job suck? Terrible bosses and crummy co-workers. Our team is the reason we come to work every day, so we require teammates who bring the same positive attitude our team brings to work each day.
·High Performer: We deliver high value customer satisfaction. This means we need our team to consist of high value teammates who drive this customer experience. Teammates who are organized, efficient, and friendly will thrive with us.
Why Join Us?
Joining us means stepping into a role where growth is encouraged, your contributions are valued, and working alongside a high-energy professionals who share your drive for success.
Our sole mission is “To deliver simplicity and peace of mind to the home owner”, Every day, we live this out by transforming complex problems into straightforward solutions, ensuring our customers feel secure and supported in their homes.
If you're passionate about making a real difference, this is your chance to be part of something bigger, where your skills directly contribute to building trust and lasting relationships.
What sets us apart is our unbreakable team culture, rooted in team values that guide everything we do:
· We encourage open communication and proactive problem- solving—your ideas matter, and we're here to listen and act.
· Collaboration is key; we thrive by mentoring each other and fostering continuous learning to elevate the entire team.
· We are damn good at delivering quality, we believe this is rooted in the autonomy to own your projects, you drive efficiency and excellence from start to finish.
· We're in this together, supporting one another through challenges creates a positive and reliable environment where everyone succeeds.
· We believe in our collective mastery of our vocation, empowering you to perform at your best with the backing of skilled, dedicated colleagues.
· Integrity is non-negotiable; we prioritize ethical decisions that benefit our customers, team, and community.
You’ll find fulfillment in a company that's as invested in you as you are in it. If you're ready to bring your best and help us redefine customer service, apply today—our team is excited to meet you!