International Operations Generalist

Job Description

Job Description

Who we are:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

We are seeking an International Operations Generalist for our growing International team. This role will work directly with internal departments and act as a liaison between clients and agents. The International Operations Generalist will be responsible for processing insurance applications and servicing clients and agents for in-force business, as well as assisting to develop and test new workflows. The ideal candidate will demonstrate excellent service to resolve customer inquiries and issues in a timely manner.

Duties and Responsibilities:

• Evaluate new business applications and assist with servicing in force business.
• Determine, based on acceptable criteria, completion and accuracy or information received, on a case by case basis.
• Search and report codes to the Medical Insurance Bureau.
• Provide application status updates.
• Communicate with underwriters and agents to ensure common understanding of pending requirements.
• Service clients and agents with questions regarding pending and in force insurance or investment applications/policies.
• Ensure premium payments are received and posted.
• Remain current on products, procedural changes, and system modifications or enhancements.
• Assist in designing and testing system enhancements; communicate fixes and development items to developers.
• Adapt to new situations and ability to remain proactive on duties.
• Back up and support the international department on ad hoc requests.

Minimum Qualifications:

Bachelor’s degree in Business Administration or in a related field. Bilingual required, Spanish or Portuguese preferred.

Knowledge, Skills and Abilities:

• Must have strong bilingual verbal and written communication skills.
• Ability to multi-task, set priorities, and manage time effectively.
• Must be dependable and flexible.
• Maintain a professional attitude in challenging situations.
• Ability to complete tasks independently with minimal supervision and errors.
• Must be able to prioritize and discern when items must be escalated.
• Have a knack for improving processes and procedures.
• Experience with life insurance or investment products is beneficial.
• Proficient technical skills using various programs and applications such as Microsoft Office, Teams, Webex, IBM AS400, AdminSeg, SharePoint, etc.

Travel Requirements:

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.