Job Description
Role & Responsibilities:
- Obtain documentation from carrier operators, match them with pre-advice and open file in the PROLINK system.
- Issue delivery orders to carriers and arrange timely delivery.
- Complete all inbound moves, including but not limited to ITs and permits to transfer.
- Trace lost freight and shortages; follow-up with airlines/shipping lines and inform all stations/agents involved.
- File preliminary notices of claim.
- Notify all parties when payable and receivable documents are completed accurately and forwarded in a timely manner.
- Maintain logs, PROLINK entries and import traffic.
- Appropriately make copies of documents for distribution according to the consignees’ and/or country-of-origin requirements.
- Report all pertinent information to Department Manager customer/vendor problems or unusual situations that may impact services.
- Track cargo arrival prior to arrival and update FMS milestones as per company guideline.
- Receive, review, and process high-volume and/or complex import transactions for clients to include booking, billing, classifications, processing data through Morrison Express systems, and obtaining consular and other government agency releases as appropriate.
- Check shipments in the warehouse as needed to ensure that all shipping documents correspond to actual shipments.
- Obtain documentation from carrier operators, match them with pre-advice and open files on the freight management system (FMS).
- Work closely with sales, account managers or sales office to respond expeditiously to customers’ needs.
- Communicate to customers, carriers, and other offices/agents in a quick and thorough manner.
- Notify customers/brokers of product arrival and charges associated with these services; to do the same with the invoicing process.
- Generate freight transfer and support it with appropriate documentation.
- Process bills of lading and provide clear instructions to the team for handling each shipment.
- Ensure shipments of hazardous materials are checked and processed in accordance with all
- applicable regulations under the IATA, CFR.
- Communicate timely with clients to set up and complete delivery of shipments.
- Issue delivery orders to carriers/truckers to arrange timely delivery.
- Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
- Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
- Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions. File preliminary notices of claim.
- Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the accounting department to properly credit and bill A/R and A/P.
- Complete all tracking and billing milestones as set forth by company guidelines.
- Perform any other duties assigned by management.
Qualifications:
- Bachelor’s degree (Business, Management, Engineering, Transportation, or associate field), or 8-10 years related experience and/or training, or equivalent of education and experience.
- Minimum 5 years’ experience in freight forwarding and logistics (domestic or international Freight Forwarding)
- Ability to independently design, implement, and operate operations plan and supply chain solutions.
- Occasional travel may be required (< 25%)
- Ability to respond effectively to the most sensitive inquiries or complaints and to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write reports, business correspondence.
- Effectively present information to top management and/or boards of directors and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Interpret an extensive variety of technical instructions and follow through on requests.
- Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
- Deal with variety of abstract and concrete variables.
- Strong communication, analytical and organizational skills.
- Strong attention to detail.
- Manage workload and prioritize tasks based on department objectives, knowing when to escalate.
- Multi-task various priorities and maintain control and confidence.
- Team player within company.
- Ability to work in a fast environment.
- Professional and courteous phone manner.