Roastery Barista

Job Description

Job Description

Job Title: Roastery Barista

Department: Enterprise Programming

Classification: Part-Time/Non-Exempt

Reports To: Roastery Assistant Manager

Direct Reports: None

Position Summary

The Roastery Barista is responsible for mastering and serving beverages such as coffee, tea, and specialty beverages. They are also responsible for taking customer orders.

Position Qualifications

For Employment with Oliver Gospel

A believer in Jesus Christ

Affirms without reservation Oliver Gospel’s Statement of Faith

Fully supports Oliver Gospel’s Mission and Vision Statements

Ability and desire to work in harmony with other Oliver Gospel employees

Be on time and ready to work at the assigned work location on every scheduled day of work

Due to sensitivity for potential impact upon Oliver Gospel’s Recovery Residents, the use of tobacco

and/or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event

Valid South Carolina driver’s license

For the Roastery Assistant

High School Diploma

Experience as a Barista

Customer service experience

Passion for all things coffee

Teachable, with ability to teach guests, and volunteers, coffee related skills

Ability to interact well with clients facing homelessness, addiction, or hardship

Position Responsibilities

Courteously greeting and assisting while anticipating customers’ needs

Preparing and serving food items and beverages by following Roastery-approved recipes

Promoting and recommending menu options to customers with goal of upselling

Maintain knowledge of trends in the coffee industry

Handle customer service issues in a professional manner

Operate point of sale devices with financial accuracy and integrity

Answer phone calls and communicate in a professional manner

Store opening/closing as scheduled and adhere to opening/closing procedures

Maintain cleanliness of entire store by picking up, straightening, cleaning, and organizing

Check if brewing machines are operating properly and report any maintenance needs to management

Welcome and actively work along volunteers and OG Works participants

Ensure compliance with DHEC sanitation and food safety regulations

Assists in maintaining proper inventory of coffee, food, and roastery supplies

Performs other duties as assigned by the supervisor

Core Competencies

Strong focus on consistent coffee quality

Excellent customer service skills

Excellent attention to detail

Strong multitask abilities

Passionate coffee advocate and trainer

Mental and Physical Demands

Ability to work in a changing, growth-oriented environment

Ability to concentrate and apply mental processes

Ability to work with disruptions, critical issues and emotional individuals

Ability to operate with a positive attitude amid adversity

Ability to move seamlessly from one task to another

Ability to participate in travel experiences

Ability to remain in a stationary position for long periods of time

Ability to move about inside the facility to engage employees, residents and/or guests

Ability to frequently lift, carry, push and/or pull items weighing up to 50 pounds

Ability to engage in limited exposure to health-related issues including colds, viruses, etc.