Intake/ Access Case Manager

Job Description

Job Description

Job Title: Intake/ Access Case Manager

FLSA Status: Full Time - non-exempt
Reports to: Lead Access Intake Case Manager

Schedule: 40W M-F 7:00AM – 3:30PM (some weekends/holidays required)
Supervises: N/A

Rate of Pay: $26/ hour

Closing Date: 11/6/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Position Summary

The Connection Center Intake/Access Case Manager position supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The Connection Center Case Manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assistances, referrals, and to track assisted households monthly, for at least one year. Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long term housing stability. The Connection Center is open M-F from 7:00 am to 9:00 pm, and weekends from 8:00a to 12:00pm. Please note that these hours be extended in cold weather activation.

General

· Answers calls for information regarding The Salvation Army’s assistance programs and other community resources.

· Focus on triaging, VISPDATs, and providing assistance as needed.

· Assess needs and identify resources to establish individual case plan.

· Connect qualified candidates with their appropriate partner agency.

· Provide tailored case management and financial assistance when appropriate.

· Documents calls accurately utilizing a computerized internal database.

· Record and track assistances in HMIS according to HUD standards.

· Completing all required assessments with households to determine program eligibility.

· Use active and compassionate communication skills.

· Maintain comprehensive case management files and statistics required by funding sources.

· Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.

Education/Experience

· Bachelor's degree required; master’s degree preferred

· Bachelor’s or master’s degree in social work, or a related field, transcripts required

· Two years’ experience in providing casework services required

· Experience working with individuals from a variety of backgrounds and educational levels required

· Customer service experience preferred

· Working knowledge of integrated database applications preferred

Skills

· Critical thinking

· Sound judgment and decision making

· Works well with a team

· Excellent oral and written communication

· Computer proficiency with Microsoft Word and Excel

· Working knowledge of integrated database applications

· Able to use new software programs with basic training

· Bilingual preferred

Qualities

· Must be highly motivated and a self-starter

· Supportive of The Salvation Army’s mission

· Able to reflect and model the high standards of our organization

Requirements:

· Driving

If the position requires driving:

o The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver’s license

o An MVR will be processed every year in accordance with The Salvation Army’s policies

Background Check:

o Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies

Physical:

o Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written information

o Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.