Job Description
Job DescriptionJob description
If job security, great pay, excellent benefits, and career advancement while representing a well-known local company is what you're looking for then Edwin Stipe is the company for you. We have one full-time opening for an experienced home service dispatcher familiar with Service Titan. We are looking for someone with effective communication skills, detail orientation and strong computer skills. Experience in the HVAC field is not a requirement. We pride ourselves in taking care of our staff, our strong support team, and amazing customer base that keeps our team busy throughout the year.
As a team member at Edwin Stipe, YOU will receive the following and so much MORE:
- Pay $17-$18 per hour
- Work / Life Balance
- Medical Insurance – 3 plans to choose from
- HSA with Company Contribution
- Dental Insurance
- Vision Insurance
- $25,000 Life and $25,000 AD&D
- Long Term Disability
- Short Term Disability
- Additional Voluntary Life Insurance Available up to $300,000 with a Guaranteed $100,000
- Critical Illness and Accident Insurance
- 401K
- 401K Match
- Paid Training and Certifications
- Paid Time Off
- Paid Holidays
- Generous Employee Discounts on anything we offer
- Continuous coaching and growth opportunities (we believe in promoting from within!)
Responsibilities:
- Answer incoming calls
- Assist with scheduling and organization on the dispatch board
- Review, resolve and close service tickets
- Efficiently schedule and route service calls to technicians
- Pre-call customers and page service tickets
- Resolve any open or incomplete tickets on board from the previous day
- Report any issues from the field to the Service Manager
- Keep records of customer interactions, process customer accounts and file document
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications:
- 2 years of dispatching experience (required)
- 1 year of Service Titan experience (preferred)
- Effective communication and customer service skills
- Positive attitude and strong work ethic
- Detail oriented with the ability to multi-task
- Strong computer skills especially with excel
- Must be able to pass drug screen and background check
- Ability to commute to Easton, PA.
If this sounds like a position where you can thrive and make a positive contribution to the success of our business, apply today!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour