Job Description
Job DescriptionHome Instead® - Client Care Manager Job Summary: The Client Care Manager is responsible for building and maintaining meaningful relationships with older adults and their families while coordinating personalized care to support safe, comfortable, and dignified aging at home. This role serves as the primary point of contact for clients, overseeing the development and execution of customized care plans, leading care introductions, and conducting regular quality assurance visits. The ideal candidate will have strong communication and problem-solving skills, a compassionate nature, and the ability to manage multiple responsibilities in a fast-paced, client-focused environment. Join Home Instead as a Client Care ManagerAre you passionate about making a meaningful impact in the lives of older adults? Join our high-performing Home Instead team as a Client Care Manager, where you'll help seniors live safely and comfortably at home—surrounded by dignity and compassion. This fast-paced, relationship-focused role is all about creating extraordinary connections. You’ll serve as the main point of contact for clients and their families, coordinate personalized care plans, introduce clients to their Care Pros, and ensure ongoing quality through regular visits. If you're a compassionate professional with strong communication skills, a knack for problem-solving, and a heart for service, we want you on our team! What We Offer:
- Health Insurance, Vision, and Dental
- 401k Plan
- PTO Program
- Bonus Program
- A meaningful career in a vital industry
- Opportunity for growth within the company
Key Responsibilities:Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
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- Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
- Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
- Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
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- Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
- Conduct regular quality assurance visits and update documentation accordingly.
- Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
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- Address client concerns with empathy, professionalism, and proactive problem-solving.
- Identify opportunities to enhance care services and advocate for additional support when needed.
Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
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- Adhere to all company policies, procedures, and compliance requirements.
About Home Instead:Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like compassion, commitment and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications
- High school diploma or equivalent required; associate’s degree or relevant certification preferred.
- Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
- Experience working directly with older adults, families, and caregivers is a plus.
- Valid driver’s license and reliable transportation.
- Ability to maintain confidentiality and adhere to ethical business practices.
Key Competencies
- Empathy and compassion – a genuine passion for serving older adults and their families.
- Exceptional communication skills- the ability to build trust and rapport with clients and families through clear, compassionate verbal and written communication.
- Strong problem-solving and organizational abilities – adept at managing multiple clients, priorities, and situations at once.
- Attention to detail – ensures accuracy in client records, care plans, and compliance documentation.
- Team-oriented mindset – able to collaborate effectively with Care Pros, office staff, team members.
Technical Proficiency
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
Industry - Hospitals and Health CareEmployment Type - Full-TimeIf you're looking to be part of a compassionate, purpose-driven organization dedicated to enriching the lives of seniors, we’d love to hear from you!