Job Description
Position: Technical Writer
Location: Onsite: 446 West Crogan St., Lawrenceville, GA 30046
Duration: 12+ months contract with possibility of extension
Shift timing: Monday- Friday: 8 am- 5 pm (8 hrs/day & 40 hrs/week)
Pay Rate: $60/hr on W2
JOB ID- Pos #169
Need Degree in the field of English, Communications, or Journalism.
Job Description:
The Technical Writer’s role is to develop written information about the organization’s computing systems that aid in their development, use, and support. Outputs include a range of documents to be read by both technical and non-technical personnel across all departments.
Minimum Qualifications:
- 2 years equivalent work experience
- Degree in the field of English, Communications, or Journalism.
Preferred Experience:
- 4 years equivalent work experience.
- A background in technology is desirable.
- Hands On technical writing and editing experience, with specific experience in documenting information technology software and systems.
- Knowledge of information gathering, planning, and organizing methods and principles.
- Experience with desktop publishing tools, including Microsoft Word, Excel, PowerPoint, and Publisher.
- Strong understanding of document formatting and presentation techniques.
- Exceptional written and oral communication skills.
- Superior attention to detail.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly, specifically complex technical information.
- Ability to analyze target audience and to present ideas in user-friendly language.
- Good understanding of the organization’s goals and objectives.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Excellent writing and grammatical skills.
- Excellent organizational skills and attention to detail.
- Ability to present complex data in clear, concise text.
- Ability to meet deadlines and to work independently.
- Ability to edit and proofread work of colleagues.
- Proficient with Microsoft Office Suite or related software.
Responsibilities:
Strategy & Planning
- Liaise with department heads and end users to define and identify business procedures and establish documentation needs for hardware and software.
- Analyze IT project requirements to determine types of documents needed.
- Collaborate with systems and development staff to collect and interpret technical information.
- Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of documents. Ensure final documents are usable and of high quality.
Acquisition & Deployment
- Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
Operational Management
- Develop documentation project plans and timelines.
- Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
- Edit written documentation of development and other IT staff to create unified and consistent support documents.
- Establish, communicate, and maintain documentation standards, and provide training where required.
- Maintain currency and accuracy of all documentation.
- Write and edit technical documents including reference manuals and product manuals.
- Write and edit procedural documentation such as user guides and manuals.
- Determine the type of publication that will best serve the project requirements.
- Meet with engineers, programmers, and project managers to learn about specific products or processes.
- Research product samples to fully understand the product.
- Assess the audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs and to ensure understanding.
- Plan writing processes and set timelines and deadlines.
- Create or work with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
- Perform other related duties as assigned.