Accounts Receivable Collection Specialist

Job Description

Job Description

Key Responsibilities:

• Manage a portfolio of accounts, assessing receivables and prioritizing work to meet objectives.
• Analyze accounts to identify trends, issues, and root causes, and develop solutions to improve outcomes.
• Plan and execute weekly customer outreach, documenting progress and providing status updates.
• Partner cross-functionally to resolve account issues and negotiate resolutions within scope of authority.
• Perform core AR tasks including reconciliations, credit holds/releases, statements, dunning, and bad debt recommendations.
• Handle customer inquiries, resolve disputes, and maintain accounts (short-pays, chargebacks, credit memos, payment issues).
• Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and customers.
• Ability to work both independently and collaboratively within a team setting.

Education & Experience

• 2 years of Accounts Receivable experience, including a foundational understanding of AR processes such as invoicing, aging, and cash application.
• 1+ year credit/collections experience preferred
• Bachelors degree in Accounting, Finance, Business, or a related field preferred (or equivalent combination of education and experience).
• Experience with SAP Accounts Receivable (AR) (highly desirable)
• Basic to intermediate Microsoft Excel skills (data entry, simple formulas; pivot tables and data analysis a plus