Job Description
Job Description
Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.
A career at Trove Brands is not about punching the clock. It's about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.
As a Customer Support Associate, you'll work closely with the customer service team, handling a wide array of customer inquiries. You will contribute to strengthening customer relationships by offering kind, connected service using our connection model to build loyalty and foster impactful relationships with our customers.
How You'll Make an Impact
Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of our team will include:
- Promptly and accurately respond to emails, chats, and calls.
- Analyze and reply to customers using key language models.
- Connect via chat or email with roughly 70–100 customers daily.
- Provide primary phone support for Trove Brands.
- Find ways to engage in meaningful and impactful ways using our connection model.
- Engage in specialty assignments and project opportunities.
- Advocate for our customer – contributing to the customer voice.
What You'll Bring to the Team
We seek employees who are adept at contributing their personal expertise to a collaborative work environment. We're looking for individuals with a service mindset. These individuals will demonstrate the ability to anticipate problems, offer proactive resolutions, and treat customers with empathy and care. A successful individual in this role will recognize the importance of facilitating meaningful and impactful connections with customers and find meaning and purpose in the role.
For this role, we're looking for someone with the following skills and experience:
- Excellent written and verbal communication skills.
- Typing speed of 40–60 wpm with clarity.
- Able to perform focused, task-based work.
- Familiarity with Helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.
Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You'll love it here.
Among the many benefits our team members enjoy are:
- Comprehensive medical, dental, and vision care
- 401k package with employer matching
- Paid Time Off
- Maternity/Paternity leave
- Full indoor basketball/volleyball court
- Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
- Yoga studio
- Meditation/Nap room
- And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.
This is a fully in-office position at our HQ in Lehi, Utah.