Job Description
Job Title: Member Services Representative – Teller & Business Development (Contract)
Location (City, State): Washington, DC
Industry: Financial Services / Banking
Pay: $23.00/hour
About Our Client:
Addison Group is partnering with a reputable financial institution to hire a Member Services Representative for a contract role in Washington, DC. This is a great opportunity for candidates with strong customer service skills, cash handling experience, and a passion for sales and relationship-building.
Job Description:
This in-office role is a blend of teller services and outbound member engagement. The representative will support daily banking transactions, assist with account services, and promote financial products and services through proactive outreach. The position also provides administrative support to the internal training department.
Key Responsibilities:
- Process member transactions including deposits, withdrawals, account openings, and loan applications
- Provide excellent customer support via phone, email, and in person
- Educate members on financial products and identify opportunities for cross-selling
- Make outbound calls to promote financial solutions and support business development initiatives
- Assist with onboarding and scheduling through the Learning Management System
- Maintain accurate records and follow compliance and security protocols
- Troubleshoot member account issues and ensure timely resolution
- Balance cash drawer and branch totals daily
Qualifications:
- High school diploma or equivalent required
- 2+ years of sales or customer service experience, including cash handling
- Comfortable with outbound calling and overcoming objections
- Strong verbal and written communication skills
- Organized and detail-oriented with the ability to multitask
- Proficiency in Microsoft Office and internet-based tools
- Able to lift up to 25 lbs. and work seated with a headset for extended periods
- Must pass a background and credit check
Additional Details:
- Contract Length: 4 months with potential for extension
- Schedule: Monday–Friday, full-time hours (must be available for every day of training)
- Environment: 100% on-site; no remote or hybrid flexibility
- Application Process: Must complete an online assessment prior to interview consideration
Perks:
- Competitive hourly pay
- High-visibility role with the potential for contract extension
- Gain valuable financial services experience in a federally aligned institution
- Collaborative, mission-driven team environment
This Company is an Equal Opportunity Employer. They provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This Company complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.